Helpline Volunteer

• Cruse Scotland (Angus)

• VO94849

Cruse Scotland Bereavement Support is seeking enthusiastic and compassionate volunteers to answer telephone calls to our National Helpline.

Applicants should have excellent listening skills and the ability to put people at ease on the telephone. You should be able to keep a level head when dealing with distressing, angry or difficult calls.

Full training will be given - volunteers will be expected to take part in ALL of the training dates before undertaking this role.

We ask that all helpline volunteers commit to at least one 3 hour shift per week. This can be daytime, evenings or weekends. This role will be home based.

If you are interested, please visit our website here where you will find more detailed information and an application form. https://www.crusescotland.org.uk/volunteer/current-volunteer-opportunities/helpline-volunteers/

Experience required

Empathetic and warm
Proactive approach to self-care
Open to receiving feedback
Self-reflective approach to learning and development
Punctual and reliable
Comfortable talking about death and grief

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