The Trading Standards Service is committed to maintaining and developing a fair, safe and equitable trading environment.

-To educate, inform and advise businesses and consumers in Shetland on matters relating to trading standards and consumer protection.

• To carry out regular visits to trade premises, and to monitor trading practices for compliance with trading standards and consumer protection legislation.
• To investigate complaints concerning trading standards and consumer protection which are within our remit.
• To carry out the statutory duties assigned to the service.
• To achieve consistent, balanced and fair enforcement of these statutory duties, and to cooperate as far as possible in helping businesses to comply with the law.
• To use plain lanuage, and to be as open about our work as legislation allows.
• To ensure any action we require a business to take is reasonable, proprtionate to the risk(s) involved, and consistent with good practice.
• To ensure that we comply with legislation and Council policies governing human rights, equalities, data protection and the regulation of inverstigatory powers.