General Advisor

Nairn Citizens Advice Bureau
VO101084

The role
The role of a CAB general adviser is very varied. Some of the thing’s advisers do in Nairn CAB:
•Interview clients at the bureau, by phone or in person: listen to the client and let them explain the problem, help them to clarify the issues by exploring the problem and asking questions.
•Provide information from our AdviserNet information system and other sources.
•Explain the choices the client faces, and what these choices mean.
•Offer practical help to clients by writing letters, making phone calls and helping fill in forms.
•Perform calculations (for example, to assess entitlement to certain kinds of benefits).
•Refer clients to other agencies if they are better placed to help.
•Record cases: make a record of the client’s details so that further help can be given if a client returns to the bureau.
•Prevent future problems by identifying issues that affect a lot of clients – this is called social policy work.

Does this sound like you?
•Able to listen and communicate with clients.
•Able to use a computer.
•Willing to undertake the basic training and in-service training to keep them up to date.
•Able to work within the CAB principles-keep confidentiality and give impartial advice.
•Able to work within CAB equal opportunities and anti-racism policies.
•Willing to work as a team member.

How to apply - Please email:

bureau@nairncab.casonline.org.uk

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Training details

Every new CAB trainee adviser follows the Adviser Training Programme (ATP) in preparation for the role as generalist adviser. This blended learning programme includes practice and assessment, as well as guidance and support, and enables trainees to gain the knowledge, skills and attitudes that are required of their role.

Restrictions

Minimum age: 21

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