Retail Volunteer

• Ayrshire Hospice

• VO87299

The Ayrshire Hospice provides excellence in palliative and end of life care for patients and their families.
We support people who are aged 16 years and over, who have a diagnosis that is life limiting - this includes respiratory and heart diseases, neurological conditions as well as cancers and other illnesses. In addition, our Family Care Team also support children and young people – as well as the wider family unit – with counselling and bereavement services.
Where necessary, we provide a seamless transition from young adult hospice services to our care.

Our care seeks to improve quality of life in various ways, for example; we support and advise on symptom control, provide emotional and spiritual care, social care and we provide personal care when it is needed at the end of life.
We also have pharmacy, physiotherapy and occupational therapy specialist services as well as our much-valued complementary therapy and Respite and Response services. Care is provided in a number of places including NHS Ayrshire and Arran hospitals, care homes and people’s own homes as well as in our In-Patient Unit and Living Well Hubs. In fact, we can provide care anywhere a person considers their home to be, regardless of the complexities associated with this.
Family members, close friends and carers are also supported both during a person’s illness and in bereavement.

The Role
With a network of over 10 shops, including our online shop our diverse volunteers play an integral role in championing Ayrshire Hospice values, running the shops and promoting our messaging to the wider community. Whether you prefer to work behind the scenes or in a customer-facing role, there are plenty of tasks for you to get involved with.
As a Retail Volunteer you will support the hospice by ensuring we maximise the income across the retail chain by offering the best service to our customers and donors.

Key Responsibilities
Provide excellent customer service to all customers and donors
Operating an EPOS till (full training provided)
Process Gift Aid applications through our computerised tilling system – full training will be given.
Comply with Health & Safety procedures, the Volunteer Policy and any other relevant policies and retail guidelines
General housekeeping duties
Direct any enquiries, requests or complaints to the most suitable person.
Attendance at relevant training and team meetings
Processing donations and ensuring products are fit for sale.

What you will gain
The opportunity to gain experience within the charity sector
Take on a new challenge and meet new people
Opportunity to make a difference in your community
Learn and develop new skills and use existing skills to help others
Training and support to carry out your role
Experience working in a retail environment

If you’re passionate about volunteering with us and want to make a meaningful impact in your community, we’d love to hear from you. Apply today to join our team and help us capture the heart of the Ayrshire Hospice. Please complete our enquiry form, which can be found on our website:
Alternatively, call 01292 269200 to request a paper copy of the enquiry form. All successful applicants will be expected to attend a ‘get to know you chat’ and training before being appointed as an Ayrshire Hospice volunteer.

Experience required

The Ayrshire Hospice welcomes applications from all sections of the community.
Experience is not essential for this role, but ideally you should demonstrate:
An understanding of the services the hospice can offer people with a life-limiting illness.
Good interpersonal skills
Be a team player and be willing to work within guidelines provided
Be responsible and reliable
Ability to keep up to date with hospice service provision developments
Willingness to uphold the values of the hospice
Ensure health and safety requirements and best practice are followed at all
times
Values led

Travel details

travel expenses are paid

Travel expenses

travel costs refunded

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