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Phone Friend

Food Train Connects
VO84502

Food Train Connects provides one to one support services for older people who are no longer able to manage independently, through age, ill health, frailty or disability. Our Connects Phone Friends service is a fantastic way to make an impact on the lives of older people in your community. Our aim is to support older people to eat well, age well and live well.
Becoming a Food Train Connects Phone Friend is rewarding and it makes a huge difference to people’s lives. It’s amazing the impact that regular phone call can have on someone who is isolated or lonely. If you want to make sure that an older person is able to live well in their own home this is a great opportunity to do so.

The Role:
• Contact the older person you are matched with on a regular basis, usually weekly, for a blether on the phone.
• Submit brief records and to report any matters of concern to staff
• Keep within the boundaries of the role
• To inform Food Train Connects Staff of any accidents, incidents or complaints
• To maintain confidentiality
• To represent Food Train in a professional manner to our members and the wider community

Experience required

An interest in people and their lives is essential
• Friendly, sociable and patient with a caring manner
• Ability to make regular phone calls to an older person
• Good verbal communication skills are required with a sense of humour who can adapt your conversation to different types of people
• Maintain consistent communication with Food Train Connects staff throughout