Generalist Adviser

• Central Borders Citizens Advice Bureau (CAB)

• VO88021

We are looking for people keen to develop and learn new skills to help other local people with a wide range of issues/enquiries. Intensive training will be given for this interesting and very varied role.

Role Description:

We have a very comprehensive training programme which involves e-learning, taught sessions (f2f, zoom and/or teams). Training can take approx 6 months to complete and we would require a commitment to volunteer for at least 6 hours per week. The range of topics covered is varied and includes debt, benefits, employment, family, legal, housing, health, consumer and immigration. Regular attendance and participation in on-going training is essential. Specialist training opportunities are available to experienced advisers.
Traditionally most advice has been delivered face to face in the bureau. However, due to Covid 19 we have adjusted our service to provide support by telephone, e-mail and virtual methods. These have proved very successful and will be developed further to improve accessibility for those unable to come in to the bureau.

Volunteering opportunities for other roles within the bureau will be considered and may be tailored to suit anyone keen to be involved with CAB but not as an Adviser.

Experience required

• Excellent communication skills (verbal and written)
• Open, approachable and enthusiastic
• Able to sift through information and extract what is relevant
• Respectful of views and values which may be different from
your own
• Able to work within a team
• Able to use computers
• Willing to undertake training for the role
• Based within the Central Borders Area (Eildon)

Travel details

Citizen's Advice Bureau, 111 High Street, Galashiels, Scottish Borders.

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