Volunteer Adviser

• Roxburgh and Berwickshire Citizens Advice Bureau (CAB)

• VO89729

There are lots of reasons why you might want to volunteer in your local bureau:
• It’s a really stimulating place to volunteer, with lots of different things to do
• You can help in a way that suits the time you can spare and the skills you can offer
• You can learn new skills and improve your confidence
• Our comprehensive bureau training and supervision programmes mean you’ll get lots of support along the way
• Lots of people who’ve been Citizens Advice Bureau volunteers move on to paid work or further education
• You'll get a buzz from helping yourself and those around you
• You'll meet new and interesting people
• If you're looking for a job, working in a bureau won't affect your benefits

What does an adviser do?
The role of a Citizens Advice Bureau adviser is very varied. Here’s some more information on some of the things advisers do in the Citizens Advice Bureau:
• Interview clients at the bureau, by phone or in person. Some bureaux give advice by e-mail or even by SMS
• Provide information from AdviserNet and other sources
• Explain the choices the client faces, and what these choices mean
• Offer practical help to clients by writing letters, making phone calls and helping fill in forms
• Perform calculations (for example, to assess entitlement to certain kinds of benefits)
• Refer clients to other agencies if they are better placed to help
• Keep records of all clients’ cases
• Prevent future problems by identifying issues that affect a lot of clients – this is called social policy work
• Some bureau advisers represent clients at tribunals

Experience required

All sorts of people volunteer as CAB advisers. Here are some of the things they have in common:
• Good listener
• Can work in a team
• Can read and write English and do basic arithmetic
• Are open–minded and don’t judge people or their circumstances
• Enjoy helping all kinds of people

Does this sound like you? Then apply to be a volunteer!

Travel details

Roxburgh and Berwick branches ( Eyemouth, Duns, Kelso, Hawick)

• About
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• Notes