Generalist Advisor

Drumchapel Citizens Advice Bureau
VO97874

Make a difference at Drumchapel CAB as a Volunteer Advisor – it can be incredibly rewarding to contribute something non-financial to a cause our community cares about!

We are now recruiting. Our training consists of a virtual training programme and access to an e-learning platform. As the training is online it is extremely flexible and can be accessed on a day and time that suits your weekly circumstances. We promise to offer support and guidance along the way as you work your way to achieving adviser competence.

Situated in Drumchapel we offer free, confidential and impartial advice and assistance to Glasgow residents with the postcode G1 - G15. Operating since 1963, we have had to constantly change and adapt to meet the ever-increasing needs of our community. We do this by offering multi-channel appointments for our clients. These include: face to face, phone, webchat, email and video call.
In this role, you'll develop new skills, gain more confidence and meet new people. Our volunteers come from all walks of life.

All we ask in return is a commitment of at least 6 hours per week, a willingness to learn and dedication for a minimum of 12 months.
Day-to-day duties and responsibilities of a volunteer adviser can include:

Interviewing clients – this involves listening to the client while they explain their problem helping them to clarify the issues by exploring the problem and asking questions.

Giving information – this involves using the information system and books to find out the correct information.

Giving advice – this involves explaining information to the client outlining their choices so they can decide what to do.

Giving practical help – for example: filling in forms, doing a benefit calculation, communicating with another agency on behalf of a client.

Keeping accurate records – this involves making a record of the client’s details so that further help can be given if a client returns to the CAB.

Carrying out administrative task such as filing case notes, amending information, etc.

Reading or attending training to keep up-to-date on important issues.

Attending CAB meetings.

The training will consist of recorded taught sessions as well as emodules to consolidate your learning. This online learning will take a maximum of 3 months to complete but as you will be working at your own pace you may find you complete it quicker.
Once you have applied for this opportunity you will be contacted within 5 working days to discuss this opportunity further.

If you are interested please click the ‘apply’ button below (available when logged in and registered). You will then be contacted by the Learning & Development Coordinator by email or phone call. If you have not heard back after 5 working days, the first step is to contact the organisation with the contact details provided. You could also check your junk/spam folder on your emails just in case the response is there. If that doesn’t work out then please feel free to contact Volunteer Glasgow.

Experience required

As this training will take place online it would be helpful to have internet access and a laptop/ PC as well as some basic IT skills to participate, although training can be completed in the bureau if no access available and help with IT will be given . Excellent communication skills (oral and written) are also beneficial.