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Marie Curie (Midlothian)
- VO98000
As a Patient Feedback Volunteer, you will play a central role in helping us understand our patients’ and carers’ experiences, by collecting and recording their feedback through a range of channels.
Your role will include some of, but is not restricted to, the following tasks:
· Speak with patients, families and carers over the phone and ask for feedback.
· Record answers and opinions given by patients accurately, as much as possible in their own words
· Collect the data and enter onto a database
· Discuss the results with your line manager
· Meet with your line manager to find out how the service can be improved
· Let patients know how their ideas and opinions are being used to improve services, where appropriate.
· Attend selected hospice meetings, as and when required
Experience required
Excellent interpersonal skills for collecting feedback from patients and families
· Patience and empathy to listen to their experiences and concerns
· Strong communication abilities to relay feedback to relevant staff
· Respect for confidentiality and sensitivity in handling feedback.
Travel details
Airport bus/No. 11 bus takes people directly to the hospice. There is also parking.
Travel expenses
Driving costs are reimbursed. Travel costs are reimbursed and a free meal is provided (breakfast and/or lunch)
Expenses are paid on the 28th of each month.
Support
Training details
Induction training provided online and by Head of Patient Governance
Ongoing support, supportive environment
Restrictions
Minimum age: 18
Availability
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Morning
Afternoon
Evening
Frequency & commitment
4 hours a week
Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more
Please fill out this form to register your interest in the opportunity Patient Feedback Volunteer with Marie Curie (Midlothian)
Your details and message will be sent to:
Ryan Henderson, Marie Curie (Midlothian)
Ryan Henderson, Marie Curie (Midlothian)
Email address: ryan.henderson@mariecurie.org.uk
A copy will be sent to the organisation that supports volunteering in Midlothian:
Contact name: Volunteer Team Midlothian
Email address: info@volunteermidlothian.org.uk
Phone: 07859 914587
Thank you for registering your interest in Patient Feedback Volunteer with Marie Curie (Midlothian).
Marie Curie (Midlothian) has been sent your details and message, they will respond to you at the email address you provided.
Something has gone wrong, please let us know about this issue at milosupport@scvo.scot quoting reference #VO98000.