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Volunteer Development Scotland Ltd. (also known as Volunteer Scotland).
Charity registered in Scotland SC013740 and a company limited by guarantee, registered in Scotland, No. SC106743. Our registered Office is Jubilee House, Forthside Way, Stirling. FK8 1QZ

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Telephone Befriender

A listening Ear provides a befriending service to people who are isolated and vulnerable, offering friendship, signposting, information and referral to other appropriate agencies. A Listening Ear is an open access service serving the communities of Dumfries and Galloway.
Role Description:
•Befriending will be delivered by volunteers through a telephone service, virtual befriending via zoom, skype or Whatsapp or face to face support.
•Volunteers will call people in their own homes at a time that is mutually agreed between you and your phone friend.
•Boundaries must be maintained at all times by volunteers, i.e., confidentiality, GDPR training will be provided).
•Volunteers will be required to listen, chat and if required identify any appropriate support the person would benefit from signposting as necessary.
•Volunteers must inform the Volunteer Coordinator of any concerns in relation to their phone friends in the first instance or request information on appropriate signposting services.
•Volunteers are required to take part in induction and ongoing training and identify personal development and learning opportunities.
•Volunteers should be available for agreed support and supervision sessions with the Volunteer Coordinator which may take place in person, over zoom or telephone at mutually agreed time and frequency of no less then every 8 weeks

Experience required

• A Caring Nature
• Non Judgemental
• Respectful
• A good listener
• Reliable
• Good communication skills
• Able to maintain confidentiality
• Make and stick to agreed time commitment

Support
Training details

Volunteers will undertake induction training of 5 sessions, delivered virtually or in person group or 1;1. Each session lasting around 1.5 hours.

Restrictions

Minimum age: 18

Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
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