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Call Companion

Re-Engage (Clacks)
VO93036

Re-engage is a charity that is positive about older age and committed to fighting loneliness so that people can have social lives and friendship groups however old they are. They inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.

Volunteers work together to create better communities and help to enrich the lives of their members by giving them something to look forward to.

Older people who may have felt very alone, now feel valued as individuals, continue to form friendships, and have groups that give support. The group make sure that people know they are important well into old age. Respectful, determined, warm, pioneering, and local: they are Re-engage and they are bringing generations together.

As a call companion, you will make regular telephone calls to an older person experiencing loneliness and isolation. These calls provide a lifeline of friendship for their older people, and the regular, warm, friendly chats and companionship provide a vital link with the outside world from which they have become isolated.

Over time, you and the older person you have been matched with will get to know each other well and together you will spend many hours full of fun, laughter and stories.

You will need two references and to complete an ID check for this role.

Tasks include:
• Calling the older person you have been matched with two to four times per month at an agreed time.
• Following the guidance in your call companion training modules to ensure that your calls are enjoyable, appropriate and in line with the charitable aims.
• Keeping in regular contact with your call companion coordinator and letting them know how everything is going.
• Completing monthly online reports about your call companion calls.

Experience required

They are looking for call companions with the following skills and attributes:
• Good conversation skills
• An enthusiasm for speaking on the phone and making connections remotely
• A friendly, empathetic approach
• The ability to really listen to people
• Patience
• A passion for improving the lives of lonely and isolated older people
• The ability to volunteer as part of a mutually supportive team of call companions
• Basic computer literacy (including the ability to use email)

I want to volunteer