Customer Service Assistant

• The Ayrshire Hospice

• VO96008

The Customer Service Assistants Role supports our hospice by ensuring we maximise
the income across the retail chain by offering the best service to our customers and
donors.
→ Provide excellent customer service to all customers and donors
→ Operating an EPOS till (full training provided)
→ Process Gift Aid applications through our computerised tilling system – full training
will be given.
→ Comply with Health & Safety procedures, the Volunteer Policy and any other
relevant policies and retail guidelines
→ General housekeeping duties
→ Deal with any enquiries, requests or complaints in a professional manner
→ Attendance at relevant training and team meetings
→ The benefits you will receive include:
→ The opportunity to gain experience within the charity sector
→ Take on a new challenge and meet new people
→ Opportunity to make a difference in your community
→ Learn and develop new skills and use existing skills to help others
→ Training and support to carry out your role

• About
• Notes

Support

Training details

An understanding of the services the hospice can offer people with a life-limiting
illness.
→ Good interpersonal skills
→ Be a team player and be willing to work within guidelines provided
→ Be responsible and reliable
→ Ability to keep up to date with hospice service provision developments
→ Willingness to uphold the values of the hospice

Volunteers (aged 12-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more

This volunteering opportunity is also advertised across North Ayrshire.

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