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Befriender

Food Train Connects
VO97496

We have older people waiting to be matched in the following areas:
Edinburgh - EH4 1HS, EH12 5RB
North Lanarkshire - G67 3LN, ML1 3HZ
Perth & Kinross - PH2 0HF

Food Train is an award winning charity providing services to older people who are no longer able to manage independently, through age, ill health, frailty or disability. The Connects service offers a volunteer matching service for grocery shopping, telephone befriending and meal delivery.

Becoming a Food Train Connects Befriender is rewarding and it makes a huge difference to people’s lives. It’s amazing the impact that regular support and friendly company can have on someone who is isolated or lonely. If you want to make sure that an older person is able to live well in their own home, this is a great opportunity to do so.

The Role:
• Provide an effective befriending service for your befriendee .
• Spend time with your befriendee, listen, chat and discuss various topics.
• To report any matters of concern to Food Train staff including accidents, incidents or complaints.
• To maintain confidentiality and adhere to boundaries.
• To represent Food Train in a professional manner to members and the wider community.

Experience required

There are no formal educational requirements for this role however knowledge of the needs of older people acquired through life and family experiences, training received or practice based experience is desirable. Friendly, sociable and patient with a caring manner. Good telephone manner and willingness to use own phone and online device to record and submit receipts and complete online forms. Responsive, flexible and efficient. Good verbal communication skills are also required.

Travel details

Private transport or access to suitable public transport required for doing grocery shopping and delivering to members home.

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Support

Training details

Excellent support and training is provided to all volunteers. Induction training, role specific training and ongoing training plus support from a named member of staff.

Restrictions

Minimum age: 16
Must be able to travel to one of the following AB24 5HA (Aberdeen), KY11 4LT (Dunfermline), PH2 0HF (Perth).

Availability

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Afternoon

Evening

Frequency & commitment

This is a once weekly role however, we are also seeking volunteers who are available less frequently, willing to act as stand-in for regular volunteers. You would be called upon to cover holidays, illness or unexpected change in circumstances.