Retail Assistant - Queen's Street

The Prince and Princess of Wales Hospice
VO70736

Volunteering as a member of our Charity Shops, you will enjoy working within a professional team providing a high-quality retail service. Assisting in the day to day running of the shop and meeting agreed performance targets to maximise sales and profitability. You can be talking and serving customers making them feel welcome, creating eye-catching and stylish windows, and displays.

Responsible to:
Shop Manager
Retail Area Manager
Volunteer Services Manager

Activities of the role:

To promote and raise the profile of the Hospice throughout the local community and the importance of raising funds through the shop

To assist and serve customers, providing a service of the highest standard

Receive delivery of donations, ensuring gift aid and information is collated

To assist with processing stock, including sorting, pricing and hanging of donated items

Marketing and presenting merchandise in an attractive and presentable manner to ensure a positive image of the Hospice is maintained

To assist the Shop Manager in the rotation of stock with the charity’s other shops

If required, be involved with the till operation and handling of cash

Replenish and restock shelves when required

Sorting donated goods into saleable stock and items for recycling

To ensure that the shop premises are always clean and tidy

Respond to and resolve customer queries and complaints in person and by telephone

Always understanding the importance of confidentiality and maintaining high standards with regard to communicating information in a confidential manner

Skills & Personal Qualities:
Friendly and welcoming manner with excellent customer service skills
Cheerful nature, good interpersonal skills and ability to communicate confidently with the public
Are comfortable taking the initiative to approach people and offer assistance
Work effectively, both independently and as part of a team
Ability to recognise the importance of establishing a good rapport with staff
Good literacy and numerical skills and confident in cash handling
Willingness to undertake training which will help in your role
Smart and neat appearance in line with organisational standards

Time Commitment:
Volunteers should be able to make a regular commitment of a minimum of one/two/three-hour shift on a regular basis.

Benefits of Volunteering:
An opportunity to make a difference and support your local Hospice within the community
A comprehensive induction to the Hospice and the charitable sector, and the opportunity to develop transferable skills
Meet new people and become a valued member of the Hospice team
Being part of making a positive difference to people’s lives in your community
Ongoing support as a volunteer from your dedicated line management team
Flexibility so that your volunteer role fits in with your lifestyle
In-house certifications confirming volunteering involvement and skills achieved, by request
Enhancement of your CV and personal statement
Employment references, by request
Reasonable travel expenses reimbursed

Experience required

Friendly and welcoming manner with excellent customer service skills

Travel details

66 Queen Street, Glasgow, G1 3DS.
Shop is accessible by public transport, only a few minutes walk from Queen St Station. Nearest parking is St. Enoch's Centre and NCP at Mitchell Street and The Glasshouse.

Travel expenses

Reasonable out of pocket expenses will be reimbursed on the day of the shift with a valid receipt.

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Training details

Induction and training offered on commencement, Invite to Induction day to learn about the Hospice, Management support each day.

Restrictions

Minimum age: 16
Must be 16 or over

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Volunteers (aged 16-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
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