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Volunteer Development Scotland Ltd. (also known as Volunteer Scotland).
Charity registered in Scotland SC013740 and a company limited by guarantee, registered in Scotland, No. SC106743. Our registered Office is Jubilee House, Forthside Way, Stirling. FK8 1QZ

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Shop Assistant

Community-owned village store and post office in a rural setting. Customer base of local residents, many elderly, and seasonal visitors, especially walkers.
A vital social hub and resilience centre.
Attractive premises recently refurbished and extended.
Staffed by part-time paid employees and volunteers.

Role Description :
Work at the shop counter, welcoming customers, and providing every assistance to sell them the goods and services they require, offering alternatives and upselling as appropriate.
Work on back-office tasks (stocking shelves, date-checking and rotating products on display, ordering stock, receiving deliveries, checking delivery notes and invoices, preparing customer credit account bills, cleaning).

Experience required

No experience is necessary as training is provided; however particularly welcome would be: experience of work with electronically operated tills (e.g. epos systems); experience of newspaper and magazine distribution.

Travel details

Shop premises in Town Yetholm, Scottish Borders (except for back-office tasks which can be performed remotely)

Training details

After initial induction process, essentially on-the-job with guidance from shop manager and experienced colleagues. Ready-reference training manual available, for sale of alcohol products, formal certification is required but there are simple on-line tutorials. For work on the post office counter the process of accreditation is more elaborate, again largely on-line, and volunteers interested in taking this on would be encouraged.

Taster available

Minimum age: 18

Frequency & commitment
Min Hours Required: 3-4 hours per week for counter work; for other tasks flexible, depending on individual circumstances. Timings: flexible depending on volunteer-s personal circumstances, but a readiness to do shop-opening shifts (e.g. from 7 am, to sort bulk newspaper deliveries) and also weekend shifts (e.g Saturday pm, or Sunday am) would be welcomed.