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Dundee Central Library
- VO98765
Many of our library customers come to us for advice and practical support to access online resources, as they may not have access to a computer or the internet at home. We need volunteers who can explain and practically demonstrate how to complete basic IT tasks,assisting customers to improve their skills and access the information and support they require online.
As part of the Library and Information service of Leisure and Culture Dundee, your role will be to support library customers to improve their IT skills through the provision of Basic IT support and training, which could include;
Support with setting up and using email
Accessing online job search and completing employment applications
Scanning and uploading documents
Accessing online training courses Completing online applications e.g. for housing or benefits Travel planning Using microsoft office packages Downloading and printing documents Accessing library service e-resources
Experience required
Good customer Service skills - polite, approachable and respectful
Basic IT Skills
Good Communication Skills - ability to explain instructions and advice clearly to library customers who may have a range of communication needs
Travel details
Central Library Dundee
Travel expenses
Please note: No expenses are paid for this opportunity.
Support
Training details
Named point of contact
Induction training; orientation, roles and responsibilities, GDPR, communication skills, engaging with customers
Taster
Prospective volunteers can engage with a 1 hour taster session within the Opportunities room at Central Library to give them an understanding of the space we provide support in and the types of activities we can support members of the public with before committing
Availability
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Morning
Afternoon
Evening
Volunteers (aged 12-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more
Please fill out this form to register your interest in the opportunity IT Support with Dundee Central Library
Your email address and phone number will only be used by the organisation/TSI you are contacting to discuss in more detail the opportunity you are enquiring about.
Your details and message will be sent to:
Meg Marr, Dundee Central Library
Meg Marr, Dundee Central Library
Email address: meg.marr@leisureandculturedundee.com
A copy will be sent to the organisation that supports volunteering in Dundee:
Contact name: Dundee Volunteer & Voluntary Action
Email address: volunteer@dvva.scot
Phone: 01382 305705
Thank you for registering your interest in IT Support with Dundee Central Library.
Dundee Central Library has been sent your details and message, they will respond to you at the email address you provided.
Something has gone wrong, please let us know about this issue at milosupport@scvo.scot quoting reference #VO98765.