IT Support

• Dundee Central Library

• VO98765

Many of our library customers come to us for advice and practical support to access online resources, as they may not have access to a computer or the internet at home. We need volunteers who can explain and practically demonstrate how to complete basic IT tasks,assisting customers to improve their skills and access the information and support they require online.

As part of the Library and Information service of Leisure and Culture Dundee, your role will be to support library customers to improve their IT skills through the provision of Basic IT support and training, which could include;

Support with setting up and using email
Accessing online job search and completing employment applications
Scanning and uploading documents
Accessing online training courses Completing online applications e.g. for housing or benefits Travel planning Using microsoft office packages Downloading and printing documents Accessing library service e-resources

Experience required

Good customer Service skills - polite, approachable and respectful
Basic IT Skills
Good Communication Skills - ability to explain instructions and advice clearly to library customers who may have a range of communication needs

Travel details

Central Library Dundee

Travel expenses

Please note: No expenses are paid for this opportunity.

• About
• Notes

Support

Training details

Named point of contact
Induction training; orientation, roles and responsibilities, GDPR, communication skills, engaging with customers

Taster

Prospective volunteers can engage with a 1 hour taster session within the Opportunities room at Central Library to give them an understanding of the space we provide support in and the types of activities we can support members of the public with before committing

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Volunteers (aged 12-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more

This volunteering opportunity is also advertised across Dundee.

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