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Customer Service Volunteer

Resonate Together
VO99308

Resonate Together is a local charity which has been running for over 13 years. Resonate run various groups dependant on the skills individuals bring, from various art groups to chess club & gardening. They also provide meeting rooms for outside organisations.

They have grown not only in size, resulting in a larger premises, but also their model of working. Many who come to Resonate Together start by saying they do not have any skills. This can be for so many reasons, and one of the core challenges being personal confidence. Over the last decade, they have listened, learned and experienced the incredible development of so many people - they know that ‘skills’ can be learned and we know that every individual that comes to Resonate Together has inner qualities that will benefit our community.

Resonate Together's Customer Service Volunteer role includes meeting members, new and old. Based at the Coffee & Tea area you would not only be welcoming members but inviting them to have a cuppa, and quite often in Resonate, a piece of cake! This gives you a chance to get to know the members in a relaxed informal setting. 1-1 support & training is provided. Minimum of 3 hours per week. Wednesday and/or Thursday Morning & Afternoon. They are expanding into Friday, & Saturday sessions too.

As the Customer Service Volunteer, you may be the first person new members meet as they come through the door. They would therefore like you to be welcoming, friendly, and positive. As Resonate welcomes people from all walks of life discrimination is not tolerated. Good listening skills are a must, as well as of course, knowing your way round a kettle!

As with any member of Resonate we welcome adults from all walks of life, as long as you have the skills and/or the experience (through work, volunteering or life) to take on the role. References will be taken. During your time with Resonate you may be interested in taking on a role requiring a PVG. Please do not hesitate to ask for further information on police checks.

Experience required

As their Customer Service Volunteer you may be the first person new members meet as they come through the door. They would therefore like you to be welcoming, friendly, and positive. As Resonate welcomes people from all walks of life discrimination is not tolerated. Good listening skills are a must, as well as of course, knowing your way round a kettle!

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Training details

Application is required, however we will help with this for the potential volunteer. We hold informal chats rather than formal interviews, references will be taken from non family members. All volunteers will have initial training, on going support and ongoing training if requested