Retail & Admissions Volunteer for Front of House

Mackintosh at the Willow (National Trust for Scotland)
VO100935

Mackintosh at the Willow is a renowned historical site and tearoom designed by the famous architect Charles Rennie Mackintosh. The visitor attraction offers a unique blend of history, culture, and food and beverage offerings attracting visitors from all over the world.
We are dedicated to preserving the legacy of Mackintosh while providing an exceptional experience for our guests.

As a Retail & Admissions Volunteer, you will play a vital role in ensuring our visitors have a memorable and enjoyable experience. You will assist with various tasks in our retail shop and admissions area, providing excellent customer service and supporting the day-to-day operations.

What you’ll be doing:
•Based in the retail store you’ll welcome guests with a friendly manor, providing them with information about Mackintosh at the Willow and answering any questions they may have.
•Assisting with ticket sales, check-in processes, and provide visitors with essential information about tours, exhibition, creative learning visits & activities happening throughout the venue.
•Support the retail team by dusting and restocking shelves and offering guidance to visitors by answering their questions.
•Customer Service: Assist visitors, ensuring they have a positive and enriching experience. Handle inquiries and resolve any issues efficiently and courteously by communicating with the retail team & management.
•Exhibition: ensuring that the exhibition is kept tidy and reporting any issues to management. Keeping the costumes and areas in good order and answering any questions visitors may have about specific parts of the exhibition and building.
•Helping tour guides in the greeting of tour groups and assisting when it’s busy to help guide them to their meeting points. When appropriate assisting with larger tour groups by answering questions about the building and Mackintosh.
•Event Support: Assist during special events, workshops, and exhibitions, contributing to the overall success of these activities.

How much time you’ll be giving:
-Flexible timings: seasonal support required minimum 4 hours per week.
-We’re open between 9am and 6pm from May-September end.

As a National Trust for Scotland volunteer, you will be helping to care for and provide access to amazing places. You may learn new things, develop new skills, make new friends. You will certainly become a valued part of the NTS team. You can find out more about how we recognise the contribution of our volunteers and lots of other useful information, including payment of expenses, in our Volunteer Handbook 2024

If you are interested, please click the ‘Apply’ button below (available when logged in and registered). You will then be contacted by the coordinator by email or phone call. If you have not heard back after 5 working days, the first step is to contact the organisation with the contact details provided. You could also check your junk/spam folder on your emails just in case the response is there. If that doesn’t work out then please feel free to contact Volunteer Glasgow on info@volunteerglasgow.org.

We will be in touch to arrange an informal chat, followed by a taster session if applicable.