Weekend Visitor Engagement Volunteer

Provan Hall Community Management Trust
VO101017

Provan Hall Community Management Trust is a registered charity. We are custodians of the beautiful historic Provan Hall, a listed medieval building. The recent renovation of Provan Hall by Glasgow City Council has allowed us opportunity to breathe new life into one of Glasgow's oldest buildings—a community heritage site of national significance. We are committed to providing a community facility to support building knowledge, skills, and access to arts, heritage and recreation in Easterhouse and welcoming visitors from far and wide.

Provan Hall Community Management Trust is looking for a Visitor Engagement volunteer to support us at Provan Hall on either Saturday or Sunday. Provan Hall has recently undergone a £2m restoration.

The volunteering role involves supporting staff with welcoming visitors, responding to enquiries, helping with workshops and keeping the space presentable. The Trust aims to support volunteers to gain new skills, knowledge, and experience, and meet new people.
The role is flexible.
The Trust provides training and covers reasonable volunteer travel expenses.
The average volunteering time is 3 or 4 hours per week

Main Tasks:
•Monitor the reception desk and greet visitors on arrival
•Engaging with visitors to ensure they have a great experience
•Supporting staff with group visits
•Sell any relevant programmes or merchandise
•Helping out with workshops and crafts
•Cash handling and recording transactions
•In the event of an emergency support with evacuating the building in line with emergency evacuation procedures.
•Keep track of visitor numbers
•Distribute/collect feedback forms
•Direct visitors around Provan Hall
•Respond to enquiries
•Highlight any issues to staff

If you are interested please click the ‘Apply’ button below (available when logged in and registered). You will then be contacted by the coordinator by email or phone call. If you have not heard back after 5 working days, the first step is to contact the organisation with the contact details provided. You could also check your junk/spam folder on your emails just in case the response is there. If that doesn’t work out then please feel free to contact Volunteer Glasgow on info@volunteerglasgow.org.

Experience required

Qualities required for this role:
No qualifications are required but a friendly, helpful disposition is required. You should be confident, numerate and chatty with good communication skills and the ability to make people feel welcome