Volunteer E-commerce assistant

• Ayrshire Hospice

• VO101703

Background
The Ayrshire Hospice provides excellence in palliative and end of life care for patients and their families.
We support people who are aged 16 years and over, who have a diagnosis that is life limiting - this includes respiratory and heart diseases, neurological conditions as well as cancers and other illnesses. In addition, our Family Care Team also support children and young people – as well as the wider family unit – with counselling and bereavement services.
Where necessary, we provide a seamless transition from young adult hospice services to our care. Our care seeks to improve quality of life in various ways, for example; we support and advise on symptom control, provide emotional and spiritual care, social care and we provide personal care when it is needed at the end of life.

We also have pharmacy, physiotherapy and occupational therapy specialist services as well as our much-valued complementary therapy and Respite and Response services. Care is provided in a number of places including NHS Ayrshire and Arran hospitals, care homes and people’s own homes as well as in our In-Patient Unit and Living Well Hubs. In fact, we can provide care anywhere a person considers their home to be, regardless of the complexities associated with this.
Family members, close friends and carers are also supported both during a person’s illness and in bereavement.

The Role
Are you a current or an aspiring ecommerce enthusiast looking to show off your online selling or marketing skills? You have the opportunity to showcase your skills and have your knowledge and enthusiasm used for social media and our online Ebay platform and much more!
As an E-Commerce Volunteer you’ll be behind the scenes in our busy shops, learning all about selling donated gems through the Ayrshire Hospice Online Shop and other selling platforms.
You can get involved in everything from researching, describing, photographing, to posting.
Best of all you will be helping to support our patients and families across Ayrshire.

Key responsibilities
Provide excellent customer service
Operating an EPOS till (full training provided)
Identify appropriate donated stock to sell on our online platforms
Photograph, edit & list Items on eBay with an accurate description
Safely and securely pack up sold items to be sent out to customers
Attend external events selling various new and pre-loved goods
General housekeeping duties
Refer any enquiries, requests or complaints to appropriate person
professionally and in line with our values.
Attendance at relevant training and team meetings
Adherence to the relevant policies and procedures of the hospice

What you will gain
The opportunity to gain experience in the charity sector
Take on a new challenge and meet new people
Opportunity to make a difference to your community
Learn and develop new skills and use existing skills to help others
Training and support to carry out your role
Reimbursement of expenses in accordance with our volunteer expenses policy

If you’re passionate about volunteering with us and want to make a meaningful impact in your community, we’d love to hear from you. Apply today to join our team and help us capture the heart of the Ayrshire Hospice. Please complete our enquiry form, which can be found on our website:
Alternatively, call 01292 269200 to request a paper copy of the enquiry form. All successful applicants will be expected to attend a ‘get to know you chat’ and training before being appointed as an Ayrshire Hospice volunteer.

Experience required

The Ayrshire Hospice welcomes applications from all sections of the community.
Experience is not essential for this role, but ideally you should demonstrate:
Essential Skills
IT literacy.

Desirable Skills

Creativity, with a good eye for composition and ideas for eye catching images.
An interest in or experience of working in online selling platforms (eBay)
Good knowledge of Microsoft packages
Comfortable using a digital camera
Ability to work independently and as part of a team
Good customer service and communication skills
Responsible and reliable
Friendly and approachable manner
Creative merchandising skills
Competent numeracy skills

Travel details

travel expenses are paid

Travel expenses

travel costs refunded

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