Receptionist Volunteer

• Ayrshire Hospice

• VO101859

The Ayrshire Hospice provides excellence in palliative and end of life care for patients and their families.
We support people who are aged 16 years and over, who have a diagnosis that is life limiting - this includes respiratory and heart diseases, neurological conditions as well as cancers and other illnesses. In addition, our Family Care Team also support children and young people – as well as the wider family unit – with counselling and bereavement services.
Where necessary, we provide a seamless transition from young adult hospice services to our care.
Our care seeks to improve quality of life in various ways, for example; we support and advise on symptom control, provide emotional and spiritual care, social care and we provide personal care when it is needed at the end of life.
We also have pharmacy, physiotherapy and occupational therapy specialist services as well as our much-valued complementary therapy and Respite and Response services. Care is provided in a number of places including NHS Ayrshire and Arran hospitals, care homes and people’s own homes as well as in our In-Patient Unit and Living Well Hubs.
In fact, we can provide care anywhere a person considers their home to be, regardless of the complexities associated with this.
Family members, close friends and carers are also supported both during a person’s illness and in bereavement.

The Role; As a reception volunteer you will help support the front of house team at the hospice providing a friendly welcoming face and professional reception service to visitors.
As a volunteer receptionist you will be that important first impression when visitors come through our doors, providing information, direction and support.
We welcome volunteers from all backgrounds and walks of life. We value the unique perspective you bring to our team

Key Responsibilities
Working alongside the front of house manager and the receptionist, you will support with enquiries, sales, donations and deliveries
Signpost when required to relevant staff and services, supporting with enquiries promptly and professionally
Be the first point of contact at reception, meeting and greeting all visitors to the hospice with a professional and confident approach
Process incoming calls both internal and external
Provide support with general reception duties following guidance from the receptionist
Adhere to the relevant policies and procedures of the Ayrshire Hospice
Facilitate a private space for visitors who may be distressed, handling this in an empathetic and compassionate manner

What you will gain:
A platform to showcase your people skills
The opportunity to use your existing skills to help others, while also learning and developing new ones
Chance to develop new relationships and meet new people
An opportunity to gain experience in the charity sector
The satisfaction of making a difference in your community
Training and support to carry out your role
Reimbursement of expenses in accordance with our volunteer expenses policy
Take advantage of the unique Ayrshire Hospice volunteer benefits package

How to Apply
www.ayrshirehospice.org
If you are customer focused as well as passionate about making a meaningful impact in your community, we’d love to hear from you. Apply today to join our team and help us capture the heart of the Ayrshire Hospice. Please complete our volunteer enquiry form, which can be found on our website:
Alternatively, call 01292 269200 to request a paper copy of the enquiry form. All successful applicants will be expected to attend a ‘get to know you chat’ and online training before being appointed as an Ayrshire Hospice volunteer. If you don’t have a computer, support can be provided.

Experience required

The Ayrshire Hospice welcomes applications from all sections of the community.
Experience is not essential for this role, but ideally you should demonstrate:
Skills and Experience
A knowledge and understanding of reception duties
Good customer service skills to ensure the best visitor experience is delivered
Good organisational skills, pro-active and responsible
A flexible approach to working as part of a team or alone
Adopting a thoughtful and sensitive approach to the role due to the complex nature of the surroundings
Be discreet, confidential and aware of data protection
A strong understanding of the services the hospice can offer people with a life-limiting illness

Travel details

travel expenses are paid

Travel expenses

travel costs refunded

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