Coffee Shop Volunteer

• Ayrshire Hospice

• VO101861

The Ayrshire Hospice provides excellence in palliative and end of life care for patients and their families.
We support people who are aged 16 years and over, who have a diagnosis that is life limiting - this includes respiratory and heart diseases, neurological conditions as well as cancers and other illnesses. In addition, our Family Care Team also support children and young people – as well as the wider family unit – with counselling and bereavement services.
Where necessary, we provide a seamless transition from young adult hospice services to our care.
Our care seeks to improve quality of life in various ways, for example; we support and advise on symptom control, provide emotional and spiritual care, social care and we provide personal care when it is needed at the end of life.
We also have pharmacy, physiotherapy and occupational therapy specialist services as well as our much-valued complementary therapy and Respite and Response services. Care is provided in a number of places including NHS Ayrshire and Arran hospitals, care homes and people’s own homes as well as in our In-Patient Unit and Living Well Hubs.
In fact, we can provide care anywhere a person considers their home to be, regardless of the complexities associated with this.
Family members, close friends and carers are also supported both during a person’s illness and in bereavement.

The Role; Joining our fantastic team, you will be one of our friendly faces in greeting guests
with a warm and welcoming smile as well as giving them an unforgettable hospitality
experience.
We welcome volunteers from all backgrounds and walks of life. We value the unique
perspective you bring to our team.

Key Responsibilities
Taking food and drink orders for table service
Serving visitors food and refreshments
Cleaning tables and general area, possibly including in servery to support catering staff
Preparing orders for customers and taking payment through the epos system
Deal with all enquiries in a professional manner and direct any complaints, if required, to the most appropriate person
Awareness of allergy concerns and basic food hygiene
Proving an unforgettable visitor experience

What you will gain
A platform to showcase and develop hospitality and communication skills
The opportunity to gain experience in the charity sector
Take on a new challenge and meet new people
Opportunity to make a difference to your community
Learn and develop new skills and use existing skills to help others
Training and support to carry out your role
Reimbursement of expenses in accordance with our volunteer expenses policy
Take advantage of the unique Ayrshire Hospice volunteer benefits package

How to apply:

If you’re passionate about volunteering and want to make a meaningful impact in your community, we’d love to hear from you. Apply today to join our team and help us capture the heart of the Ayrshire Hospice. Please complete our volunteer
enquiry form, which can be found on our website: https://www.ayrshirehospice.org/
Alternatively, call 01292 269200 to request a paper copy of the enquiry form. All successful applicants will be expected to attend a ‘get to know you chat’ and training before being appointed as an Ayrshire Hospice volunteer. If you don’t have access to a computer, support can be provided.

Experience required

Ayrshire Hospice welcomes applications from all sections of the community. You
do not need to have any experience to volunteer in this role but ideally you should be able to demonstrate:
Friendly, confident and sensitive approach
Good communication and listening skills
Ability to help as part of a team and within guidelines
Flexible, and responsive to others needs as they arise
Basic numeracy will be required as cash handling involved
Adopting a thoughtful and sensitive approach to the role due to the complex nature of the surroundings
Ability to relate well to all staff, patients and their families, carers and general public

Travel details

travel expenses are paid

Travel expenses

travel costs refunded

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