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NHS Lothian
- VO101992
This role seeks to support the Patient Experience team (PET) interact with patients, families and carers to hear about their experience of care and treatment in NHS Lothian. This role will undertake tasks allocated by the PET at various sites across NHS Lothian seeking patient feedback through surveys, care opinion, interviews or promotional events.
• To support patients, families or carers engage in giving their feedback through relevant mechanism e.g., surveys, gather feedback through guided conversations, handing out leaflets.
• To assist Patient Experience team in promotional events engaging with patients, families, carers and staff.
• Promoting Care Opinion amongst patients by sign posting them to the website and handing out information.
• Support patients without internet access to document their Care Opinion story, posting it online.
• Supporting patients to undertake surveys, enabling them to use either online platforms or paper.
• Signpost patients to complaints process, members of staff or Advocacy services if someone wishes to make a complaint (as directed in training).
Experience required
• Good written and spoken English.
• Good communication and listening skills.
• Good attention to detail.
• Reliable and committed.
• Ability to confidently approach and interact with a variety of patients.
• Ability to ask questions, engage in discussion.
• Good understanding of and ability to demonstrate empathy.
• Non-judgemental and sensitive approach.
• Able to follow instructions.
• Ability to support a variety of people to communicate and tailor their style to support that individual.
• Basic computer literacy skills, able to direct people to complete survey online, link QR codes, use MS forms, Care Opinion website.
• A clear understanding of, and adherence to NHS Lothian confidentiality policy.
• A clear understanding and adherence to NHS Lothian core values and behaviours.
Restrictions
Minimum age: 16
Volunteers (aged 16-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more
Please fill out this form to register your interest in the opportunity Patient Experience Volunteer with NHS Lothian
Your email address and phone number will only be used by the organisation/TSI you are contacting to discuss in more detail the opportunity you are enquiring about.
Your details and message will be sent to:
Rachel Honeyman, NHS Lothian
Rachel Honeyman, NHS Lothian
Email address: volunteer.enquiries@nhslothian.scot.nhs.uk
Thank you for registering your interest in Patient Experience Volunteer with NHS Lothian.
NHS Lothian has been sent your details and message, they will respond to you at the email address you provided.
Something has gone wrong, please let us know about this issue at milosupport@scvo.scot quoting reference #VO101992.