Volunteer Retail Warehouse Assistant

• Prince & Princess of Wales Hospice

• VO102266

Purpose of the role:

Volunteering as a member of our Retail Warehouse, you will play an integral part in the development and smooth running of the Retail Distribution Centre (Oswald Street), from stock collection and preparation to customer service. You will assist in the grading of newly donated and recycled merchandise, to help ensure a consistent supply of quality items meets our shops requirements.

Responsible to:

Warehouse Manager; Retail Area Manager; Volunteer Services Manager

Activities of the role:

To promote and raise the profile of the Hospice throughout the local community and the importance of raising funds through the shops
Assist with sorting, grading and packing donated and recycled merchandise according to set standards and store requirements
Help assess the quality and suitability of donated merchandise, and address any quality issues with the Warehouse Supervisor
Identifying items for sale on e-bay or other on-line platforms
Clean and prepare bric-a-brac items in preparation for sale
Identify hazards, assess risks and report incidents as required
To assist with the loading and unloading of the van
Understanding the importance of confidentiality at all times and maintaining high standards with regard to communicating information in a confidential manner

Skills & Personal qualities:

Friendly and welcoming manner with excellent customer service skills
Cheerful nature, good interpersonal skills and ability to communicate confidently with the general public
Well organised, reliable and trustworthy
A knowledge of fashion, designer labels, current trends and vintage objects would be an asset
Work effectively, both independently and as part of a team
Ability to recognise the importance of establishing a good rapport with staff
Willingness to undertake training which will help in your role
Smart and neat appearance in line with organisational standards

Time commitment:

Volunteers should be able to make a regular commitment. With shifts available on a daily basis Monday to Friday.

Training:

Warehouse Induction Programme
Hospice Induction Day Training
Moving and Handling
Participation in regular meetings and any other opportunities will be advised when they occur

Benefits of Volunteering:

An opportunity to make a difference and support your local Hospice within the community
A comprehensive induction to the Hospice and the charitable sector, and the opportunity to develop transferable skills
Meet new people and become a valued member of the Hospice team
Flexibility so that your volunteer role fits with your lifestyle
In-house certifications confirming volunteering involvement and skills achieved, by request
Enhancement of your CV and personal statement
Employment references, by request
Reasonable travel expenses reimbursed

Recruitment Process:

Informal chat with Warehouse Manager and completion of application form
Two references
Trial Shift

Find out more:

If you are interested in finding out more about the role, please contact the Volunteer Services Team on volunteering@ppwh.org.uk

Experience required

Friendly and welcoming manner with excellent customer service skills
Cheerful nature, good interpersonal skills and ability to communicate confidently with the general public
Well organised, reliable and trustworthy
A knowledge of fashion, designer labels, current trends and vintage objects would be an asset
Work effectively, both independently and as part of a team
Ability to recognise the importance of establishing a good rapport with staff
Willingness to undertake training which will help in your role
Smart and neat appearance in line with organisational standards

Travel details

Accessible by driving: there is ample parking available. Accessible by public transport.
The Prince & Princess of Wales Hospice Warehouse is located 8 Ashton Road, Rutherglen, Glasgow G73 1UB.

By Train:
The nearest train station is Rutherglen, approximately an 18 minute walk from the warehouse.
By Bus:
There are a couple of bus routes that pass near the warehouse location, with stops around a 10 minute walk away from the warehouse. These include the 267 & 21.
For the most accurate and up-to-date public transport information, please consult local transit authorities or use a journey planning app.

Travel expenses

Yes, we reimburse out of pocket expenses for volunteers.

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