Helpline Volunteer

• Dyslexia Scotland

• VO102599

Make a tangible difference to the lives of dyslexic adults and children in Scotland - join our amazing team of Helpline Volunteers!

Dyslexia Scotland runs a Helpline 5 days a week during office hours, answering almost 2000 calls each year. Each volunteer commits to one morning or afternoon slot each week giving advice and information and sign-posting to other services where relevant. Full training is given and you will always be able to call on support for tricky questions.

Do you have good listening skills?
Are you able to put people at their ease over the telephone?
Can you remain objective and level-headed when faced with difficult or emotional phone calls?
Do you have an interest in dyslexia?

If yes, please do get in touch

You can be based either in our office in Stirling or in the comfort of your own home.

A PVG disclosure check will be required.

Experience required

Good listening skills
Able to put people at their ease over the telephone
Ability to remain objective and level-headed when faced with difficult or emotional phone calls
Be dyslexic or have an interest in dyslexia

A PVG disclosure check will be required.

Travel details

Travel expenses will be paid if volunteer chooses to be based in Stirling office.

Travel expenses

Travel expenses

• About
• Notes

Support

Training details

4 formal training sessions will take place prior to you starting the role. This will include: background information on dyslexia and the types of support available; how to use the technology to answer calls and respond to email queries; examples of typical calls; and, how to respond and how to access supporting information.

The initial training will be followed by a period of shadowing existing helpline advisors until you feel confident. After that point there will always be someone in the background to help if you have any queries you are unsure how to handle.

Restrictions

Minimum age: 18
Disclosure Scotland PVG check will be carried out prior to starting the role. There will be no cost associated with this.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Frequency & commitment

This is a long-term volunteering role. Helpline volunteers commit to one specific morning or afternoon per week. Cover is provided to enable time away from the Helpline.

Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more

This is a home based, or remotely based opportunity

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