Hub Cafe Volunteer.

NHSGGC ART IN THE GART NW GLASGOW MENTAL HEALTH SERVICES
VO102621

Background and Purpose
The Hub Café exists to support the mental health recovery and well-being of individuals using the acute psychiatric services at Gartnavel Royal Hospital. It also welcomes visitors, staff, and partner organizations such as the Mental Health Network, Common Wheel, and Project Ability. The café provides access to food and drink and serves as a space for live performances, activities, consultations, information sharing, and exhibitions—operating during the day, evenings, and weekends.

By volunteering at the Hub Café, you’ll be part of an award-winning team that fosters a warm, inclusive environment. The café is a valued space for in-patients, staff, visitors, and walkers on the Gartnavel site.

The café currently offers a selection of ready-prepared sandwiches, savory and sweet treats, and hot and cold drinks.

Opening Hours & Volunteer Shifts
Currently, the café is open Monday to Thursday from 10 AM – 3 PM, with plans to expand to a five-day and eventually a six-day week between April and October.

Morning shift: 9:30 AM – 1:00 PM
Afternoon shift: 1:00 PM – 4:00 PM
In addition to serving refreshments, the Hub Café hosts social activities, performances, and entertainment aimed at supporting in-patients' mental well-being.

Volunteers are expected to be independent, able to travel on their own, and comfortable working alone or in pairs.

This initiative encourages people from all backgrounds to share the space, regardless of their mental health status. Volunteer involvement is a new step forward, and as a café volunteer, you'll be part of a dedicated team committed to mental health recovery. Your role will help create a friendly and welcoming environment, benefiting everyone who uses the café.

Role & Responsibilities
We are looking for motivated, welcoming, and experienced café volunteers to help run the café, from opening to closing. Your role will be to:

-Contribute to a relaxing, friendly café space for patients, staff, and visitors.
-Support the smooth daily running of the café.
-Help develop an “elevenses” model, offering tea/coffee and cake deals.
-Work collaboratively to explore what menu items and services best meet customers' needs.
T-he café will operate from Monday to Friday, 11 AM – 2 PM, providing a valuable space away from wards and offices.

What We’re Looking For
-Previous experience in a café or catering environment (preferred).
-Basic English literacy and numeracy skills.
-An empathetic and flexible approach, suitable for an acute psychiatric hospital setting.
-Training & Support

We will provide:
-Basic Food Hygiene training
-Hot drink preparation training (bean-to-cup coffee machine)
-Cash handling training
-NHS-mandated online training (via LearnPro), including:
-Health & Safety
-Fire Safety
-Data Protection
-As part of the Art in the Gart Creative Volunteer Team, café volunteers will receive ongoing support from the Voluntary Services Manager.

How to Apply
If you're interested, click the 'Apply' button below (available when logged in and registered).

Once you've applied:

You will be contacted by the coordinator via email or phone.
If you haven't heard back within 5 working days, check your junk/spam folder for a response.
If needed, you can follow up directly with the contact details provided or reach out to Volunteer Glasgow at info@volunteerglasgow.org.
We look forward to welcoming you to the team!

Experience required

-Experience in hospitality or a similar environment (preferred but not essential).
-Customer service skills, with a friendly and welcoming approach.
-Basic literacy and numeracy skills for handling orders and transactions.
-Willingness to learn and confidently operate a fresh bean-to-cup coffee machine after training.
-Strong listening skills, patience, and empathy when interacting with others.
-Ability to work independently as well as collaboratively within a small team.