Advice Line Cost of Living Volunteer

Chest Heart & Stroke Scotland
VO102860

The Chest Heart & Stroke Scotland (CHSS) refreshed No Life Half Lived strategy is to ensure that we can be there for anyone who needs us. Our vision is to help shape a Scotland where people with our conditions can live their lives well. Full Lives, with the right support, at the right time, and in the right place.

The Advice Line team offer a single point of access to our services and offer support to people to manage their condition and live life to the full.

Join our Advice Line team who offer a single point of access to our services and offer support to people to manage their condition and live life to the full.

You will provide information and guidance via telephone and/or video call to people affected by Chest, Heart, Stroke or Long Covid conditions who are experiencing financial issues in relation to their health condition. You will provide information and guidance to help people understand what benefits they may be entitled to in support of them receiving the correct level of support. This support will include listening and understanding their needs and signposting to external agencies.

Experience required

Excellent listening and communication skills are essential for these roles, as well as the ability to volunteer independently with guidance and support. Volunteers must understand the need for confidentiality and boundaries, and must be comfortable using IT equipment and databases for the purpose of the role (training and support will be provided).

Travel details

These opportunities are home-based.

Travel expenses

Authorised out-of-pocket expenses will be reimbursed. These should be discussed with your line manager prior to outlay and must be submitted within the prescribed guidelines as detailed in the CHSS Volunteer Expenses Policy.

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Training details

All necessary training will be provided, including: Safeguarding Adults (L2) E-Learning; Conditions Awareness training; GDPR UK: Essentials E-Learning; Cyber Security Awareness E-Learning; and Roles & Boundaries training.

Restrictions

Minimum age: 18
To undertake your role, you must be age 18 or over. In line with our commitment to safeguarding, this role is subject to membership of the Protection of Vulnerable Groups (Adults) Scheme in Scotland (PVG).