If you already have a My Volunteer Account, please sign in below
If not, you can sign up for a free account
Citizens Advice Bureaux are local, independent charities that provide free and confidential advice and information whoever you are and whatever your problem.
You will be the clients’ first point of contact with the bureau and provide clients a warm welcome, taking details of their enquiry to pass on to advisers.
What might you be doing?
Welcoming clients via phone and in bureau
Providing information on CAB triage procedures
Working within agreed bureau systems and procedures
Taking phone calls and passing messages to advisers
Updating client records in CAB database system
Updating and managing appointment booking system
3 Opportunities have become available to volunteer within our Triage Service. This can be undertaken by 1 person or 3.
This role would be perfect for someone wishing to keep busy in their daily life or gain new experiences and skills for employability.
Applications are to submitted via our page on Volunteero. https://search.volunteero.org/288680
Experience required
Computer / IT / Web
General Admin / Office Support
Literacy / Numeracy
Phone Support / Information Giver
Retail / Customer Service
Good Communicator
Good Listener
Hard Working
Organised
Patient
Reliable / Dependable
Team Player
Trustworthy
Travel expenses
We can provide 45p per mile if you drive for the role or cover for you bus ticket.
Support
Training details
Full training will be provided which will include - eLearning courses, shadowing and 1:1 support.
Restrictions
Minimum age: 18
ou will be speaking with a diverse rnage of people within the local community regarding topics which require specific information to be gathered.
Availability
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Morning
Afternoon
Evening
Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more
Please fill out this form to register your interest in the opportunity Triage Receptionist with Musselburgh and District Citizens Advice Bureau
Your email address and phone number will only be used by the organisation/TSI you are contacting to discuss in more detail the opportunity you are enquiring about.
Your details and message will be sent to:
Rebekah Raby, Musselburgh and District Citizens Advice Bureau
Rebekah Raby, Musselburgh and District Citizens Advice Bureau
Email address: info@musselburghcab.org.uk
Phone number: 0131 653 2748
Thank you for registering your interest in Triage Receptionist with Musselburgh and District Citizens Advice Bureau.
Musselburgh and District Citizens Advice Bureau has been sent your details and message, they will respond to you at the email address you provided.
Something has gone wrong, please let us know about this issue at milosupport@scvo.scot quoting reference #VO103744.