Foodbank Delivery Team Members

• Duns Fair Share

• VO105006

Volunteering details

This is an opportunity to join our team of volunteers who assemble and deliver food packages to clients that have been referred to us. Most of our volunteers work in pairs every few weeks, for a week at a time.
Duns Food Bank operates out of 15, Murray St, Duns. Delivery Team members ensure that anyone referred to us for food support receives the help they need. They need to be reliable, fit enough to carry shopping bags, have a mobile phone and have access to a vehicle. They also need to be good communicators as they are the first point of contact clients have with the Food Bank. We only deliver food to people who have been referred to us from recognised agencies.
Main Tasks
Referrals
Referrals arrive at the Food Bank email address. We aim to deliver anything that comes in before 3.30pm on the same day.
Contacting clients
As referrals come in, the team member phones the client and checks the details on the referral form with them.
We respond to the email from the agency to confirm we have seen it and will deliver that day (if received before 3.30pm) or the following day.
Preparing the food parcel
There is a comprehensive list of what goes into each parcel depending on size of household. The team member puts these items together, bearing in mind the client’s preferences where possible.
Making deliveries
When arriving at the client’s home we do not, except in the most exceptional circumstances, enter the premises. We hand everything over at the door. Once delivery finished, we email the referral agency to confirm the delivery has been made.

Experience required

Driving skills and access to a vehicle are an advantage. Good communication skills. Average level of fitness. Full training will be given.

Travel details

We operate out of Duns and volunteers require access to a vehicle, or to form a team with another volunteer with vehicle access.

Travel expenses

We can pay Food Bank Delivery volunteers 45p per mile for deliveries from 15 Murray St as the base.

• About
• Location
• Notes

Date

1 March 2026

Support

Training details

All new volunteers are trained beside experienced team members. If they wish to, they can also train to refer clients to the Fuel Bank on line.
All delivery team members are supported by the Food Bank Coordinator, to whom they can turn for help and advice.

Taster

An interested applicant can accompany a delivery team on their round and learn what they do. This can be done over a few days.

Restrictions

Minimum age: 18

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Frequency & commitment

Food Bank Delivery volunteers are all supported by the Coordinator whenever they are on duty.

Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more

This volunteering opportunity is also advertised across Scottish Borders.

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