Welcome Volunteers required to support unique visitor attraction - no experience required

National Museums Scotland
VO105469

Welcome Volunteer | Ideally 2-3 hours per week until October 2026
The National Museum of Rural Life is a large site encompassing an exhibition building, playpark, 1950’s farmhouse and traditional working farm so visitors often require some orientation upon arrival. We are looking for people who can be a friendly face, to meet our visitors as they arrive, with a warm greeting and guidance to enjoy a safe and memorable visit. This includes providing guidance to visitors on how to access various areas and information about events and daily highlights.
Main Duties & Activities
• Standing outside the entrance to our main museum building to welcome visitors to the site
• Scanning admission tickets bought online in advance of visit
• Signposting visitors who do not have a ticket to start their visit at the reception desk
• Explain admission options – Annual Pass / National Museum Scotland Membership / National Trust for Scotland Membership • Promote upcoming events and on the day activities
• Provide visitors with information about daily highlights
• Offer visitors help, directions and conversation
• Answer orientation questions from visitors
• Keep a watchful eye to ensure everyone is safe and happy
• Use a radio to communicate with the Visitor Experience team
• Add to log sheet details of visitors not willing to check in to the site.
This role may suit you if you
Are interested in Scottish rural life or history
Are friendly and approachable
Are looking for opportunities to meet new people.
Full training and continuous support provided. For more information, please see the full role description on our website.
If you are interested, please click the ‘Apply’ button below (available when registered and logged in). You will then be contacted by the coordinator by email or phone call. If you have not heard back after 5 working days, the first step is to contact the organisation with the contact details provided. You could also check your junk/spam folder on your emails just in case the response is there. If that doesn’t work out, then please feel free to contact Volunteer Glasgow on [email protected].

Experience required

Good English communication and comfortable working with the public

Travel details

The museum is 200m from the bus stop on Stewartfield Way.
To reach this stop, the First Glasgow 31 service runs between Glasgow to Carmunnock. Change at Carmunnock to the JMB Travel 31b service to East Kilbride.
The museum is 1km from the bus stop on South Road. To reach this stop, the First Glasgow 6 service runs frequently through Glasgow.
There are three train stations within a few miles of the museum; East Kilbride, Hairmyres, and Thorntonhall.
It will take around 40–50 minutes to w.