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Volunteer Development Scotland Ltd. (also known as Volunteer Scotland).
Charity registered in Scotland SC013740 and a company limited by guarantee, registered in Scotland, No. SC106743. Our registered Office is Jubilee House, Forthside Way, Stirling. FK8 1QZ

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Retail Volunteer - Galashiels

From stunning boutiques full of designer gems to discount stores where you can grab a bargain, our charity shops are much-loved across Scotland.   

We are looking for friendly volunteers to help our shop management team assist customers and donors, and ensure the shop is tidy and well stocked. Whether you have a passion for fashion and love chatting to customers, or you would prefer to be behind the scenes in our stockroom, your help could make a difference in your local community.   

Our Retail Volunteer Anne shares why she loves volunteering, “I wanted to learn new skills as well as get to know more people locally, so volunteering in the shop was ideal. I enjoy being part of the team! It’s good to feel useful and part of the successful running of the shop.”   

We believe everyone has the right to live life to the full following the diagnosis of a chest or heart condition, long Covid, or a stroke. Our shops are vital in helping us raise the funds needed to provide services such as community support services, specialist nurses, advice and information, education, and peer support.   

Join our fabulous team of Retail volunteers and learn new skills, make great friends, and make a real difference to people in Scotland who are isolated, scared, or anxious about their condition.  

Experience required

This is an opportunity to undertake a satisfying and rewarding role. As part of our team of volunteers, you will provide customer support, whilst working in a friendly atmosphere, providing an extremely useful and appreciated service to the Charity. The role includes: welcoming and assisting customers, customer service and sales service, stock control, sorting donations, hanging and ticketing stock and helping to keep the shop clean and tidy.

Travel details

3-7 Park Street

Travel expenses

Reasonable out-of-pocket expenses will be reimbursed. These should be discussed with your Line Manager prior to outlay and must be submitted within the prescribed guidelines as detailed in the CHSS Volunteer Expenses Policy.   

Training details

All volunteers are supported by their line manager, usually the manager of the shop. Chest Heart & Stroke Scotland will provide all necessary training about shop procedures, which will be carried out under the guidance of the Shop Manager. Formal training will include: online Manual Handling and Gift Aid Training.


Trial shift will be provided.


Minimum age: 16
In line with our commitment to safeguarding, this role is subject to a basic disclosure check. CHSS are committed to equality of opportunity, and we aim to ensure no volunteer is unfairly treated on the grounds of an offending background. 


Volunteers (aged 16-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
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