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NHS Ayrshire & Arran
- VO89325
ey duties:
• Welcome and direct patients and their families to appropriate location for
appointments
• To ensure patients and their families know where facilities are located
• Referring any patient concerns about their clinical care to a nurse
• To carry out Patient Experience surveys on behalf of the Patient Experience
Team, helping those who require assistance where appropriate
Personal specification:
• Volunteers must be 18 or over
• This is not a clinical role and you will not be shadowing or assisting staff
• Patience and composure
• A caring, sympathetic, sensitive manner and a non-judgemental approach
• Reliable/ dependable and flexible
• Understanding of confidentiality
• Have a positive outlook and enthusiastic approach
Additional requirements and general information
• Successful placement will be dependent on Disclosure Scotland PVG and
Occupational health clearances plus two character references
• Maintain patient confidentiality at all times
• Volunteers should not: undertake duties outside this role description without
checking first with the Volunteer Manager; undertake any manual handling
tasks without the appropriate training; undertake patients’ personal or clinical
care
• A volunteer can offer emotional support and empathy but must under no
circumstances offer advice of medical opinion on a patient’s treatment
• Volunteers are in place to complement the work of the paid staff and are not
used to replace roles that are normally undertaken by paid hospital
employees
• Volunteers are bound by the ‘Volunteer Agreement and Confidentiality
Agreement’ which should be signed and returned to the Volunteer Manager
prior to undertaking this role
• You will be required to undertake training relevant to the role including:
corporate induction; role training prior to ward placement and other training as
identified for the role whilst on placement
Volunteers (aged 12-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more
Please fill out this form to register your interest in the opportunity Welcomer Volunteer with NHS Ayrshire & Arran
Karen Parker, NHS Ayrshire & Arran
A copy will be sent to the organisation that supports volunteering in North Ayrshire:
Thank you for registering your interest in Welcomer Volunteer with NHS Ayrshire & Arran.
NHS Ayrshire & Arran has been sent your details and message, they will respond to you at the email address you provided.
Something has gone wrong, please let us know about this issue at milosupport@scvo.scot quoting reference #VO89325.