Form Support Volunteer

Dalkeith & District Citizens Advice Bureau
VO98042

About 250 people each month get help from Dalkeith CAB on problems with benefits, debt, housing, employment, home energy and more. Some of this requires specialist advice, but some also involves filling in long forms, which can be difficult if you’re anxious about your situation.

We need a volunteer about 3 hours per week to help people with filling in forms to apply for benefits and other entitlements. You’ll receive training and support from our experienced staff team and volunteers. You’ll be reimbursed for travel expenses. A good standard of verbal and written English is important. Some understanding of the benefits system and experience of advice is welcome, but not essential. Commitment to the mission, aims and values of Dalkeith CAB is important.

Experience required

Ability to communicate verbally and in writing in English is important. Ability to engage with and assist people who may be anxious, while remaining calm and helpful is beneficial. Commitment to CAB aims is important.

Travel details

Buses 3, 46, N3, 139, 140, 141, R1, R2, R3 and R4 stop on Eskbank Road. Buses 3, 46, 48, N3, 51 and 139 stop on Buccleuch Street. Both approximately a 2 minute walk to the CAB. Free Car Park on Old Edinburgh Road.

Travel expenses

Travel up to the cost of a one day bus multi-trip ticket, or the equivalent in HMRC mileage reimbursement for car users. Reimbursement for up to £5 for refreshments (if not provided) for volunteering more than 4 hours at a time.

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Support

Training details

Initial induction to organisation, team, premises and key policies and procedures. Ongoing training and support from Volunteer Co-ordinator and other staff as required. External training offered where needed.

Restrictions

Minimum age: 16

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Frequency & commitment

3 hours a week and a 3-6 month commitment. 3 hours a week and a six month commitment.

Volunteers (aged 16-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
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I want to volunteer

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