Listening and Support Volunteer

• Shetland Clan Cancer Support Centre

• VO92874

Your role as a Clan LISTENING & SUPPORT VOLUNTEER is essential in helping to provide our vital Listening and Support service to people affected by a cancer diagnosis in your local community. The listening and support service offers a welcoming, relaxed, safe and confidential environment for people to talk about the cancer experience with someone who can listen and provide emotional and wellbeing support either face to face or by telephone. Typical activities include:
• Meeting and greeting clients attending our local wellbeing centres
• Providing emotional, practical and wellbeing support and information to new and existing clients using the Clan client pathway either face to face or by telephone
• Colaborating with Clan staff to ensure the best possible support and service for clients and signposting where appropriate
• Recording client session notes and debriefing with Clan staff
• Receiving donations and providing support where appropriate
• Helping to raise awareness of Clan services by attending and supporting internal and external events
• Activities may vary depending on the location of the wellbeing centre

Role commitments
• Volunteering on a rota basis attending a 3-hour shift (approx.) either weekly, fortnightly or monthly for a minimum of 12 months and on occasions be flexible and available to help at short notice
• Attending required training and volunteer meetings to receive updates, ongoing development and support
• This role is regulated activity and requires membership to the Protecting Vulnerable Groups (PVG) scheme which will be applied for on your behalf by Clan
Essential skills and experience required
There are no prerequisites for this role in terms of professional qualifications and Clan will provide you with the relevant training and ongoing supervision to support you in your role. However, some experience in support skills, health and social care and third sector would be an advantage. We value personal experience and would welcome anyone without the preferred skills and experience but are passionate about making a difference and supporting local people in their community to apply for this role.

How Clan will support you
Your role as LISTENING & SUPPORT volunteer can often involve dealing with difficult situations. It’s our responsibility to ensure you have all the relevant training and support to enable you to fulfil your role and have a rewarding volunteering experience. Clan will provide you with:

• Comprehensive induction to Clan and your role
• Clan SUPPORT VOLUNTEER training program including Listening and Support Skills and Safeguarding
• Ongoing training, supervision, development and wellbeing support
• Reimbursed expenses incurred whilst volunteering in accordance with our Expenses Policy

Experience required

Volunteers are required to be good listeners, empathetic, compassionate and able to provide an impartial support service to clients affected by a cancer diagnosis.

Travel details

Clan Cancer Support
First floor Islesburgh Community Centre
King Harald St
Lerwick
ZE1 0EQ

Travel expenses

Expenses reimbursed in accordance with CLAN Expenses policy

• About
• Location
• Notes

Support

Training details

Attending training and meetings to receive updates is required
Ongoing training, supervision, development and wellbeing support.

Taster

Yes, subject to reference check and PVG

Restrictions

Minimum age: 18

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Frequency & commitment

Clan-s service runs: Monday - Friday 10am - 4pm Volunteers are required to be available for either a morning shift or an afternoon shift on a rota basis. Working on a rota basis attending a 4-hour shift either weekly, fortnightly or monthly to a minimum of 12 months and on occasions be flexible and available to help at short notice.

Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more

This volunteering opportunity is also advertised across Shetland.

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