Support Volunteer

• Victim Support Scotland (Shetland)

• VO80277

Victim Support Scotland is the leading charity dedicated to helping people affected by crime across Scotland. Our Support Services provide free and confidential emotional and practical support to anyone affected by crime in Scotland. We offer bespoke support, personalised to the needs of each individual.

We are looking for more people to join our incredible team of volunteers who provide information, guidance, emotional support and practical assistance to help anyone affected by crime, including victims, witnesses their families and friends. This may take place in person, online, and in court.

For further information please visit https://victimsupport.scot/volunteertoday/ to register your interest or you can email our Volunteer Team at volunteer.recruitment@victimsupportsco.org.uk

Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives.
• Discuss service users’ needs by telephone, appointments and face-to-face contact, agreeing next steps at the end of each contact
• Help service users feel more confident by arranging and conducting court familiarisation visits
• Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users.
• Feedback and agree follow-up actions with staff members
• Provide administrative support in completing the service users journey

Experience required

Due to the nature of the role, there are key skills and experiences that we look for in our
volunteers to ensure we maintain consistent and high standards of support for our service
users.

• Strong interpersonal and communication skills
•The ability to actively listen to service users and anyone affected by crime
• An empathetic nature with the ability to develop rapport with people affected by crime
• A non-judgmental and accepting approach to working with people from all sections of the community
• An interest in learning about the Criminal Justice System and understanding the challenges a service user might face
• A desire to continue developing skills and knowledge throughout your volunteering time with VSS
• Ability to be flexible and adapt to organisation and service user needs
• An awareness of confidentiality obligations and the responsibilities that come with upholding these obligations

Travel details

Nationally across Highlands & Islands. Shetland office is located within Lerwick Court but support will also be provided within the local communities.

• About
• Location
• Notes