Welcome Guide

NHS Golden Jubilee
VO57981

The role of the Welcome Guide is to provide help, direction and reassurance and to offer a friendly and helpful welcome to patients, families and visitors.

Be welcoming by chatting to patients and visitors and make them feel at ease. Actively observe patients/visitors to the unit identifying anyone who may appear in need of assistance.

Signposting patients to waiting areas to be called for their appointment. Liaising with staff in the unit as necessary.

Experience required

Ability to communicate clearly, especially with distressed, anxious or worried patients and relatives. A quiet room is available should a member of staff need to speak to patient or relative. Ability to use own initiative appropriately and contribute to the overall efforts of the team. Be reasonably fit and able to walk/stand throughout your shift. Desire and commitment to help patients and visitors to the hospital. Reliability and excellent time keeping skills are essential.

Travel details

Golden Jubilee National Hospital

Travel expenses

Volunteers are entitled to claim ‘out of pocket’ expenses in line with our

Volunteering Policy and Guidelines.

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Support

Training details

Essential Corporate Induction and training will be provided for all Volunteers to ensure they are prepared for the role.

· Hand Hygiene Awareness

· Fire Safety

· Volunteers must show a willingness to undertake training and comply with NHS Golden Jubilee Policies and Procedures.

Restrictions

Minimum age: 16

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Frequency & commitment

We ask that volunteers are able to commit to at least one session (3 hours) per week.

Volunteers (aged 16-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more

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