National Helpline Volunteer

Cruse Bereavement Care Scotland
VO99125

Our helpline volunteers listen to anyone who calls us who may be going through a difficult time,
looking for information or who may be struggling to cope. Some callers phone to refer themselves
to our counselling services and therefore you will be required to take their details and ask questions
about who has died, this as you can imagine requires a great deal of sensitivity. Other callers are
phoning to receive support in the moment. They are seeking someone to listen to how they are
feeling and to be heard. Our volunteers often describe what a privilege this is to be the one on the
end of the helpline who a client has shared their story with.

Experience required

A clear telephone voice.
• Basic level of PC skills, including accurate data input.
• Confidence in sourcing online information.
• Good communication and writing skills.
• Understanding of the importance of data protection, confidentiality and protecting people’s
personal details.
• To be supportive and friendly.
• To be patient and allow clients space.
• Ability to be open-minded and understanding of someone else’s opinion even if different to
yours.

Travel details

None

I want to volunteer

Report this opportunity

About
Notes

Support

Training details

Full training will be given over 5 days online which full attendance is required. Ongoing training and development opportunities given and full support from Helpline team and optional monthly supervision sessions.