Tech/Digital Support Volunteer Coordinator

• Ability Net (South Ayrshire)

• VO99694

Do you have a passion for the power of technology? Our vision is to create a world in
which digital services are equally accessible to all.

As an AbilityNet Tech volunteer Coordinator you can help unleash the power of technology to ensure
that older people and disabled people are not excluded from the digital world.

All across the UK our 350+ volunteers support older and/or disabled people at home to offer
one-to-one support with their technology, whether that’s a computer, laptop, smartphone or
tablet. They trouble shoot technical issues, offer impartial advice on technology, set up new
tech and install hardware and software, show people how to use their tech at home e.g.
shop online, send and receive emails and video call with family and friends and make
adaptations to support a disabled person’s specific technology needs.

Each area has a volunteer Coordinator at the helm, managing the balance of client requests
and volunteer resource to ensure each client’s IT needs are met in a timely and effective
manner.

What will I be doing?
• Creating local awareness by publicising the service to, for example, disability charity
organisations, libraries, community centres etc. this could include making phone calls,
popping in to introduce yourself and the service, or presenting/attending events or
meetings.
• Using our online ticketing system to allocate and manage client requests within our
Service Level Aims.
• Communicating with clients to provide updates on volunteer availability and any issues or
delays to their ticket resolution.
• Reviewing monthly figures and trends and react appropriately with promotions and
recruitment to fill gaps in service.
• Contacting, interviewing and feeding back on potential volunteers.
• Supporting and motivating your local volunteer team through team meetings and regular
contact.
• Attending ad-hoc company events or meetings.
• Approving volunteers’ expenses.
• Undertaking client IT support (if you also wish to be a Tech volunteer).

What are the benefits to me?
As an AbilityNet Coordinator you can:
• Change the lives of disabled and older people in your local area.
• Develop your management, marketing and communication skills.
• Benefit from technology and disability training.
• Network with a nationwide team of other Coordinators and IT volunteers.
• Be flexible with your volunteering and plan it around your other work and home
commitments.

for further information and to hear from current volunteers, please click on link:
https://abilitynet.org.uk/free-tech-support-and-info/join-our-volunteers

Experience required

A passion to help others.
• Great organisational skills.
• The ability to communicate and network with people from different organisations.
• Self-motivated and the ability to hit the ground running.
• Some marketing / communications experience would be beneficial.
• Presentation skills.

Travel details

What else do I need to know?
• We pay travel expenses at 45p per mile, and reimburse public transport
expenses.

• About
• Notes

Restrictions

Minimum age: 18
As you will be helping vulnerable adults you’ll need an enhanced DBS check (England and Wales) PVG (Scotland), or Access NI check (Northern Ireland), which will be renewed/checked every 2 years (at no cost to you as a volunteer).

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Frequency & commitment

On average a Coordinator undertakes around 8-12 hours of volunteering a month, this can be flexible and fit around work and home commitments. Some of this will be from home, other time will be spent meeting new volunteers and/or visiting local organisations and groups which could be in or out of work hours, in the evenings and/or weekends to suit your other commitments. This role requires a minimum commitment of 6 months.

Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more

This volunteering opportunity is also advertised across East Ayrshire, North Ayrshire, and South Ayrshire.

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