Volunteer Outreach Support Driver

Fares4Free
VO100272

Fare4Free was formed in 2016 to:

• Provide transport solutions for the Armed Forces Community where public transport is unavailable or not suitable across Scotland.
• Reduce missed appointments and ensure the continuation of treatment plans.
• To increase wellbeing, reduce anxiety and encourage integration back into the community.

Our bespoke service provides a person-centred journey and is split into three categories:

• Medical - focusing on the beneficiaries’ requirements while attending hospital, mental health, or therapeutic based appointments.
• Wellbeing - as we introduce our beneficiaries back into their local community and support them in the transition to start attending local activities, events, and volunteering opportunities.
• Intelligent signposting and onward referrals - to over 50 collaborative partners supporting with any additional needs from financial guidance, home adaptations and available statutory services.

The Volunteer Outreach Support Driver (VOSD) is at the heart of Fares4Free by making sure that our clients are where they need to be at the right time. They will be responsible for checking their vehicle before and after work and keeping it clean inside and out.

VOSDs are our designated area specialists who understand the communities they operate within fully and the wide range of services available to them. They are passionate about getting it right, are able communicators and focused on using their experience to connect people with the help that they need.

Experience required

• Be mobile phone literate or have a working knowledge of WhatsApp (or willing to be trained).
• Route planning and preparation to always arrive 15 mins early (as per company policy)
• Being the working face of Fares4Free building positive relationships with all partners and collaborators.
• Operating in accordance with policies and procedures.
• Responsible for understanding and identifying risk.
• Building rapports with clients and always ensuring customer satisfaction.
• Effective communications in a dynamic and quick changing environment.
• To always treat people with dignity and respect and promote ownership and empowerment.