Digital Champion (Clackmannanshire)

Clackmannanshire Third Sector Interface
VO101674

There is a demand for digital support, particularly in the pre-employability group and older generations. To respond to this need, CTSI are looking to recruit IT and digital support volunteers to assist in supporting people on a 1:1 basis.

Volunteers are usually based in local libraries or community venues around Clackmannanshire. We try to place you at a venue that suits you best.

Typical tasks may include:
– Assisting with online job searches.
– Meet people 1:1.
– Help people with their mobile phones or tablets.
– Help people build their confidence by walking through general IT tasks including: how to use Microsoft Word to write a CV or cover letter; setting up and/or using an email account etc.
– Assist with CV/cover letters/job application forms.
– Supporting people to make their online claim for Universal Credit, and updating their online journal.

Please note: This role needs volunteers to have good communication skills, not necessarily experts in IT hardware and programs.

Experience required

Good communication skills.
Though this is not strictly necessary a general knowledge of IT, Microsoft Office Suite, Android, Apple and Windows is helpful when dealing with queries. The more important side to this is translating the terminology to simplied language.

I want to volunteer