Triage Volunteer

• Haddington Citizens Advice Bureau

• VO101698

Citizens Advice Haddington are currently on the lookout for volunteers to help us facilitate our advice services.

Haddington Citizens Advice providing excellent free advice service to individuals across East Lothian since 1973 we fulfil tens of advice sessions a week on subjects such as debt, benefits, housing, relationships and immigration.
What we are looking for now is support with our first point of contact. As Triage volunteers your role would entail obtaining key information from clients on their support needs in order to determine the correct advice pathway for our clients.

You’d be asked to Identify key information about the enquiry including time limits, key dates and any requirement for urgent advice or action, identify and summarise the essence of any new enquiry, record contacts on our secure data system and make sure you’re up-to-date with advice and organisational updates. We are current host to a team of 17 regular volunteers who each hold a passion for helping members of their community. Our role is one of client empowerment, of impartiality, of effectiveness and of complete confidentiality.

If you're driven by care, compassion, and the desire to support people in your community, we want you. Our mission is to ensure that no one in East Lothian suffers due to a lack of knowledge, information, or access to their basic human rights. If you share our vision and are committed to helping us deliver essential services, apply below. We offer flexible working options, which you can inquire about during your interview.

Key Responsibilities

✓ Welcome and assist clients.
✓ Gather client details for interviews.
✓ Manage client data in our systems.
✓ Coordinate appointments and manage expectations.
✓ Support facility management and perform administrative tasks.

Required Skills
✓ Compassion and friendliness.
✓ Good customer service and communication skills.
✓ IT proficiency and database use.
✓ Attention to detail and organization.
✓ Ability to work under pressure.
✓ Problem-solving and teamwork.
✓ Commitment to learning”.

Experience required

English: Fluent
✓ Compassion and friendliness.
✓ Good customer service and communication skills.
✓ IT proficiency and database use.
✓ Attention to detail and organization.
✓ Ability to work under pressure.
✓ Problem-solving and teamwork.
✓ Commitment to learning”

Caring
Good Communicator
Good Listener

• About
• Location
• Notes

Restrictions

Minimum age: 16

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Volunteers (aged 16-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more

This volunteering opportunity is also advertised across East Lothian.

With a My Volunteer Account you can write private notes on opportunities you are interested in. Sign in or sign up for a My Volunteer Account.