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Retail and Admission Assistants at Kellie Castle & Garden play a valuable role in welcoming visitors from all over the world and ensuring they make the most of their visit. You will be greeting visitors, helping them purchase castle tour tickets, and providing clear information on all the things to see and do at the property and in the local area. You will also assist customers with making purchases from the shop, help with running events, and have the opportunity to promote the benefits of membership to the National Trust for Scotland, an independent charity that speaks up for Scotland's heritage, cares for historic properties, and protects our natural landscapes and the wildlife that call them home.
Experience required
No experience is required as full training will be provided. Just a friendly, warm demeanour, a willingness to learn, an interest in interacting with people from all backgrounds & cultures, as well as an enthusiasm for the work and values of the National Trust for Scotland.
Travel details
All opportunities are based on the property. The property is not on public transport routes but has car parking available, including accessible parking at castle, and bike racks.
Nearest public transport stop is Pittenweem. A Flexibus from local villages is available by pre-booking on 01382 540624 or the Flexibus App – ‘FLEXIBUS 2.0’
Travel expenses
The National Trust for Scotland can reimburse travel expenses and fuel costs (45p per mile). These can be easily claimed back through the Trust's online system.
Support
Training details
Generally, you will be working with a small team of other volunteers and staff. The Trust will provide an induction and training about the property and your role, daily duties within the retail outlet, as well as information about the National Trust for Scotland and its values. You’ll be supported by the Volunteer Manager and shadow team members while you build your confidence in the role. You will receive training on using the till systems and promoting membership. The Trust will help you to keep learning while you volunteer, with free access to all the courses in its online e-learning system.
Restrictions
Minimum age: 16
People under 16 are welcome to volunteer with the NTS but need parental consent and not all roles will be suitable as supervision will be required. Please email directly to discuss options if this applies to you
Availability
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Morning
Afternoon
Evening
Volunteers (aged 16-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more
Please fill out this form to register your interest in the opportunity Retail and Admissions Assistant with Kellie Castle, National Trust for Scotland
Your email address and phone number will only be used by the organisation/TSI you are contacting to discuss in more detail the opportunity you are enquiring about.
Your message will be sent to the organisation that supports volunteering in Fife:
Contact name: Nicci McDougall
Email address: nicci@fva.org
Phone: 01333 433 660
Thank you for registering your interest in Retail and Admissions Assistant with Kellie Castle, National Trust for Scotland.
Kellie Castle, National Trust for Scotland has been sent your details and message, they will respond to you at the email address you provided.
Something has gone wrong, please let us know about this issue at milosupport@scvo.scot quoting reference #VO101985.