Parent to Parent Emotional Support Helpline Volunteer

National Autistic Society
VO102314

Are you the parent or primary carer of an autistic person?

Become a Parent to Parent Volunteer and help other parents and primary carers of autistic children and adults when they need it most.

Our award winning helpline offers emotional support, practical strategies, and a listening ear, all delivered by trained volunteers who are themselves the parents or primary carers of autistic people.

As a volunteer, you’ll:

Call parents who have contacted our service
Use your lived experience to support others
Provide emotional support and helpful strategies
Join a compassionate, supportive team
Gain valuable skills with expert training
Volunteer from home with flexible hours
Access 24/7 support through our Employee Assistance Programme
We welcome all parents and primary carers of autistic people, and we're especially keen to hear from dads, autistic parents, and volunteers in Scotland, Wales, and Northern Ireland.

When and Where

Volunteer from home between 9 am and 5 pm

This is a specialised role. We ask volunteers to commit to a minimum of 3 hours per week. The role is flexible, and you can spread your 3 hours across two days to fit around your work or parenting responsibilities. To volunteer, you’ll need: · A private mobile phone. A computer with internet access. A quiet, distraction-free space.

Experience required

A passion for supporting other parents of autistic children and adults.
Good communication and active listening skills.
Sensitivity and empathy to handle emotional calls
Basic IT skills (MS Outlook, MS Teams).
A commitment to maintaining confidentiality and professionalism.
Self-motivation and the ability to work independently.
Discretion, openness, and reliability.
NOTE: we welcome all parents and primary carers of autistic children and adults, but are especially keen to hear from Dads, autistic parents and people from Scotland, Wales, and Northern Ireland