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Be part of our Advice Line Team as a Call Coordinator volunteer. You will be the first point of contact for all incoming phone calls/e-mails/text messages to the Advice Line telephone support service. You will be given a robust knowledge base and access to support, enabling you to act as a gateway for patients, service users or carers to access other services within Chest Heart & Stroke Scotland, or to direct them to external partners.
You will have the opportunity to meet new people and make a real difference to those impacted by one or more of our conditions.
Experience required
Excellent listening and communication skills
Reliable, patient & empathetic
Encouraging & Supportive
Ability to work independently with guidance and support
Respectful of the opinions of others
Understand the need for confidentiality
Ability to maintain boundaries
Comfortable to use IT equipment and databases for the purpose of the role (training and support will be provided)
Ability to commit to initial and ongoing training and development
Ambassador for Chest, Heart & Stroke Scotland
Restrictions
Minimum age: 18
Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more
Please fill out this form to register your interest in the opportunity Advice Line Call Coordinator with Chest Heart and Stroke North Ayrshire
Your email address and phone number will only be used by the organisation/TSI you are contacting to discuss in more detail the opportunity you are enquiring about.
Your message will be sent to the organisation that supports volunteering in North Ayrshire:
Contact name: Ann Wilson
Thank you for registering your interest in Advice Line Call Coordinator with Chest Heart and Stroke North Ayrshire.
North Ayrshire TSI has been sent your details and message, they will respond to you at the email address you provided.
Something has gone wrong, please let us know about this issue at milosupport@scvo.scot quoting reference #VO103785.