Retail Bookshop Volunteer (Trongate)

Chest Heart and Stroke Scotland
VO103870

Opportunity Description

Do you have a passion for books, music, and media? Can you tell your Dickens from your Colleen Hoover—and love the buzz of a busy, creative space?

We’re looking for volunteers to join our retail bookshop team in Trongate, Glasgow. This unique space celebrates culture and community through books, music, and media, and your support will help raise vital funds for Chest Heart & Stroke Scotland’s life-changing work.

What you’ll do as a volunteer:

Welcome and assist customers, offering friendly and helpful service.
Serve at the till and handle sales transactions.
Support the stockroom by sorting, ticketing, hanging, and pricing donated stock.
Help maintain a clean, tidy, and inviting shop environment.
Create attractive displays and ensure items are well presented.

Timings & Commitment:

Flexible shifts are available Monday to Saturday during shop opening hours.
Volunteers are encouraged to commit to at least one regular shift per week (typically 3&ndash;4 hours), but more time is welcome.
Trial shifts are available so you can see if the role is a good fit.

Training & Support:

All volunteers receive a full induction and ongoing guidance from the Shop Manager and team.
Training includes Manual Handling and Gift Aid modules, along with on-the-job coaching.
You&rsquo;ll be fully supported throughout your time in the role and encouraged to develop new skills in customer service, retail operations, and teamwork.

If you are interested, please click the ‘Apply’ button below (available when logged in and registered). You will then be contacted by the coordinator by email or phone call. If you have not heard back after 5 working days, the first step is to contact the organisation with the contact details provided. You could also check your junk/spam folder on your emails just in case the response is there. If that doesn’t work out, then please feel free to contact Volunteer Glasgow on info@volunteerglasgow.org

After You Hit "Apply"

Confirmation email sent.
Follow-up contact (email or call) to arrange a chat.
Induction session at the location
Start volunteering with agreed-upon shift times.

Experience required

This role offers a satisfying and rewarding opportunity to make a difference. As part of our friendly volunteer team, you will provide valuable support to the charity while developing your own skills.

Key tasks include:
• Welcoming and assisting customers in a helpful, friendly manner
• Providing customer service and supporting sales at the till
• Sorting, hanging, pricing, and ticketing donated stock
• Supporting stock control and keeping displays well presented
• Helping maintain a cle

Travel details

Trongate is a 7-minute walk from High Street (Glasgow) rail station and a 6-minute walk from Argyle Street rail station. Frequent buses are available from the Glasgow city centre.

Travel expenses

Reasonable out-of-pocket expenses will be reimbursed. These should be discussed with your Line Manager prior to outlay and must be submitted within the prescribed guidelines as detailed in the CHSS Volunteer Expenses Policy.

I want to volunteer