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Volunteer Development Scotland Ltd. (also known as Volunteer Scotland).
Charity registered in Scotland SC013740 and a company limited by guarantee, registered in Scotland, No. SC106743. Our registered Office is Jubilee House, Forthside Way, Stirling. FK8 1QZ

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Charity Shop Volunteer (Customer Service & Sales)

The Toll Community Centre is a volunteer - led community space in Burntisland, supporting children, families and older people with youth clubs, activities and events. Their Hub on the High Street acts as both a food pantry as well as a charity shop, fostering connection and community.

Do you enjoy working with the public and creating a welcoming space? This role may be the ideal opportunity for you

This role involves helping in the charity shop on the shop floor, serving customers, handling payments and keeping the shop looking its best.


Key tasks include:


-Welcoming and engaging with customers in a friendly manner


-Operating the till and confidently handling cash and card payments


-Keeping the shop floor tidy, organised and restocked


-Assisting with pricing, tagging and displaying donated items


-Supporting with light cleaning


-Reporting any issues or customer concerns to the volunteer manager or centre manager


Experience required

You don’t need lots of experience to help out, we’re just looking for people who are friendly, reliable and happy to be part of a team. It helps if you like chatting to people, can keep things tidy and organised, and are willing to muck in with whatever needs done. Being confident with customers and handling cash is useful. Training and support will be given, so enthusiasm and a positive attitude matter more than experience!

Travel details

183 High St in Burntisland KY3 9HA
Train station is within a 10 min walk and they’re on the regular No. 7 bus route. Free parking within 5 min walk.

Travel expenses

Public transport or mileage costs will be re-imbursed.

Support
Training details

An induction will be provided covering the purpose and aims of the Toll Centre, the volunteer role and responsibilities, expectations and an overview of organisational policies. All volunteers will be buddied up initially and can work on their own once confident in the role. Training will be provided on manual handling, health and safety, customer service and first aid. Ongoing training and support will be provided.

Restrictions

Minimum age: 16

Availability
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Morning
Afternoon
Evening
Frequency & commitment
2 hours per day

Volunteers (aged 16-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
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