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University of Dundee
- VO105988
Bytes and Blether is seeking new volunteer Tech Support Helpers. In this role, volunteers support older adults during friendly, informal sessions at the User Centre, University of Dundee. This support can make a huge difference to how people understand and use everyday technology such as using laptops and smartphones, creating documents, accessing online services, and staying safe online.
Tech Support Helpers don’t need to be experts. Their role is to listen, be patient and encouraging, and work with people to solve problems together. This might involve supporting small groups or helping someone find a way through something they’re stuck on.
Sessions are relaxed and social, including time for tea, coffee, and conversation, where you’ll help create a welcoming space for people to connect and learn from each other.
This role is ideal for someone who enjoys meeting new people and wants to make a positive difference in their local community.
Experience required
You do not need to be a technology expert to take part, but the following skills and qualities will help you in this role:
- Basic digital skills (e.g. using smartphones, laptops, email or the internet)
- Patience and willingness to solve problems and support others to learn
- Good listening skills and the ability to explain things clearly in simple terms
- A friendly, approachable manner that helps people feel comfortable asking questions
- Reliability and commitment to attending sessions where possible
- Experience of supporting others, volunteering, or working with people is helpful but not essential.
An interest in helping others build confidence, learn, and take part in everyday digital life is the most important thing.
Travel details
The User Centre, Queen Mother Building, Balfour Street, Dundee, DD1 4HB.
Travel expenses
Please note - No expenses are payable for this opportunity.
Support
Training details
Upon starting, you will buddy with an experienced volunteer to learn about the role and how to support the members. Ongoing support is available, with opportunities to ask questions and build your confidence over time.
Taster
We are happy to offer taster sessions for anyone interested in volunteering. These give you the opportunity to visit the User Centre, meet the team, and experience a session before making a longer-term commitment.
Restrictions
Minimum age: 18
Availability
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Morning
Afternoon
Evening
Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more
Please fill out this form to register your interest in the opportunity Over 50s Computer and Coffee Club - Tech Support Helper with University of Dundee
Your email address and phone number will only be used by the organisation/TSI you are contacting to discuss in more detail the opportunity you are enquiring about.
Your details and message will be sent to:
Alan Hunt, University of Dundee
Alan Hunt, University of Dundee
Email address: [email protected]
A copy will be sent to the organisation that supports volunteering in Dundee:
Contact name: Dundee Volunteer & Voluntary Action
Email address: [email protected]
Phone: 01382 305705
Thank you for registering your interest in Over 50s Computer and Coffee Club - Tech Support Helper with University of Dundee.
University of Dundee and University of Dundeehave both been sent your details and message, they will respond to you at the email address you provided.
Something has gone wrong, please let us know about this issue at [email protected] quoting reference #VO105988.