Community Health Hub Volunteers

• NHS Ayrshire & Arran (South Ayrshire)

• VO94338

Key duties:
• To make service users feel welcome on entering the community centre and directing them to according to their appointments if required.
• To provide service users with refreshments on arrival and during the course of the session.
• To encourage service users to get involved in conversations and generate ideas about service improvements.
• To provide a valuable link between the project officer and the community to help feedback ideas which will help to shape the services going forwards.

Personal specification:
• Volunteers must be 18 or over. This is not a clinical role and you will not be shadowing or assisting staff.
• Good listening and communication skills are essential.
• Patience and composure.
• A caring, sympathetic, sensitive manner and a non-judgemental approach
• Reliable/ dependable and flexible.
• Understanding of confidentiality.
• Have a positive outlook and enthusiastic approach.

Additional requirements and general information:
• Successful placement will be dependent on Disclosure Scotland PVG and Occupational health clearances plus two character references
• Maintain patient confidentiality at all times.
• Volunteers should not: undertake duties outside this role description without checking first with the Diabetes MCN Manager/Volunteer Manager; undertake any manual handling tasks without the appropriate training; undertake patients’ personal or clinical care.
• A volunteer can offer emotional support and empathy but must under no circumstances offer advice of medical opinion on a patient’s treatment
• Volunteers are in place to complement the work of the paid staff and are not used to replace roles that are normally undertaken by paid hospital employees.
• Volunteers are bound by the ‘Volunteer Agreement’ which should be signed and returned to the Volunteer Manager prior to undertaking this role.
• You will be required to undertake training relevant to the role including: corporate induction; role training prior to placement and other training as identified for the role whilst on placement.

Travel details

Public transport available

• About
• Location
• Notes

Restrictions

Minimum age: 18

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Frequency & commitment

Whilst these roles are available Monday - Friday, morning and afternoon, we would not anticipate any individual volunteering any more than four hours a day, with a minimum commitment of two hours per week. A rota will be developed to incorporate shifts and this will be co-ordinated by the local manager in charge.

Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more

This volunteering opportunity is also advertised across East Ayrshire.

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