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Would you like to support people who have served in the Armed Forces? Casework volunteers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan. Trained volunteers (see below for training provided) listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service.
Join your local SSAFA team to help them achieve this. You don’t need a military background just the ability to listen with empathy and a non-judgemental attitude. You will need to be able to use IT to access and update our systems. Timings can be flexible dependent on volunteer and client’s availability.
Experience required
Respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues
Ability to send and receive emails; to make enquiries on behalf of clients by phone, email, letter or by filling in forms; to maintain boundaries with regards to friendship or giving advice
Willingness to use SSAFA on-line case management system. Reliable and prompt,
Good listening and communication skills including written and spoken English
Travel details
This is a home-based role with travel to clients across Fife with consideration given to your locality. Access to a car or public transport would be required.
Travel expenses
Out of pocket expenses are covered including mileage at 45p per mile.
Support
Training details
There is mandatory training covering Data Protection and Safeguarding and completion of the Caseworker training over 3 sessions online or a 2 day face to face training including a case study submission. Access to a range additional e-learning courses as well as local opportunities for your personal and professional development. Local induction including assigning a person from the team who will be your main point of contact to support you through induction and training. You will be offered the opportunity to shadow an experienced Caseworker prior to starting in the role.
Restrictions
Minimum age: 18
Availability
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Morning
Afternoon
Evening
Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more
Please fill out this form to register your interest in the opportunity Casework volunteer with SSAFA - The Armed Forces Charity (Fife)
Your email address and phone number will only be used by the organisation/TSI you are contacting to discuss in more detail the opportunity you are enquiring about.
Your message will be sent to the organisation that supports volunteering in Fife:
Contact name: Admin FVA
Email address: info@fva.org
Thank you for registering your interest in Casework volunteer with SSAFA - The Armed Forces Charity (Fife).
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