IT Support - Databank

• Dundee Central Library

• VO100234

As part of our drive to increase digital inclusion, Volunteers support Databanks in branch libraries. A databank is like a food bank, but for mobile data – it provides free mobile SIM cards for people who need internet connectivity.

Your role will be to:

• Assist customers with inserting sim cards into their devices and topping up by voucher
• Assisting with online registration and monitoring
• Advising on budgeting data and answering any queries customers may have
• You will also be an ambassador for Databanks in libraries, assisting with promotion to key partners in the community to ensure we are reaching those who will benefit.

Experience required

Good customer Service skills - polite, approachable and respectful
Basic IT Skills
Good Communication Skills - ability to explain instructions and advice clearly to library customers who may have a range of communication needs.

Travel details

Branch Libraries across Dundee

Travel expenses

Please note: No expenses are paid for this opportunity.

• About
• Notes

Support

Training details

Named point of contact
Induction training & orientation
Engaging with customers
Databank administration.

Taster

Prospective volunteers can engage with a 1 hour taster session within the Opportunities room at Central Library to give them an understanding of the space we provide support in and the types of activities we can support members of the public with before committing.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Frequency & commitment

Minimum commitment would be 2 hours per week.

Volunteers (aged 12-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more

This volunteering opportunity is also advertised across Dundee.

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